ElectroMarket Reviews

4.7 Rating 3,227 Reviews
94 %
of reviewers recommend ElectroMarket
4.7
Based on 3,227 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
97%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read ElectroMarket Reviews

About ElectroMarket:

We're ElectroMarket, a leading affordable Sound & Light retailer based in West Thurrock, Essex. Founded back in 2004, we are proud to offer the largest selection of quality sound and light equipment for our customers across the UK. From active speakers to DJ amplifiers, electronic drum kits and disco lights, you'll truly find a collection of products you wouldn't anywhere else. At ElectroMarket, we pride ourselves on the highest quality customer service and everything we do rotates around that. All of our customers should love shopping with us and never have to worry about any purchase they make. We are also one of the only brands in the industry to offer a 2-year warranty and up to 60-day returns on all online purchases.

Visit Website

Phone:

0203 326 0900

Email:

info@electromaket.co.uk

Location:

ElectroMarket, Unit C7, J31 Park, Motherwell Way,
ElectroMarket, Unit C7, J31 Park, Motherwell Way
West Thurrock
RM20 3XD

Write Your review

Tell us how ElectroMarket made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
Anonymous
Anonymous  // 01/01/2019
items faulty
Helpful Report
Posted 8 years ago
Referring to "Destiny Entertainments Ltd: Sales Order #118879", I have to say the product seems to be disappeared somewhere in UK. DHL office states the item is never arrived in their hands, while the seller states the product has been dispatched. I'm really upset, because the payment has been charged on my credit card, but I'm sure I will never receive the paid item. My obvious conclusion will be I will never buy online items when the seller is located in UK.
Helpful Report
Posted 8 years ago
A disappointing experience. I have had several dealings with Electromarket, and each was worse than the last. Delivery deadlines missed, promises broken, faulty hardware supplied, calls and emails not returned... Needless to say, I will not be dealing with them again.
Helpful Report
Posted 8 years ago
48hr delivery turned into 7 days customer support 6 days to late
Helpful Report
Posted 8 years ago
Hi there,I will be phoning you tomorrow ,one of the speakers does not work,I have tried it with my system, the amp works no problem, so I asked a friend to borrow there speakers and they work properly, so I would request a new set, so can you give me details of how to send back please,and also I did request speaker stands aswell, regards Mr s hibbert
Helpful Report
Posted 8 years ago
Sales manager was quick to take £1300 from me. I left, took the equipment to where I wanted to use it to find out that the venue had prohibited the use of lasers (I'm not a DJ by the way). The kit was then of no use to me for the show I was planning to do. I asked to return the kit I had a few days later to be told 'No - returns policy is credit note or exchange only' the Sales manager was hard and fast about this showing no empathy. I wanted the stuff same day so drove from Surrey to collect it. Had I waited over night for delivery with my order placed over the internet the whole situation would have been different. I have no reason to use your service again.. I will encourage others at this time to do the same.
Helpful Report
Posted 8 years ago
Hi, thank you for your review. We hope to get this issue sorted for you as quickly as possible. Please contact our customer services team at your convenience, by phone: 0203 326 0900 or by email: service@electromarket.co.uk
Posted 8 years ago
bonjour je vous ai deja écrit un mail pour mon mécontentement mais pas de retour de votre par je vous ai acheté une machine Beamz DMX Dry Ice Effect Atmospheric Smoke Fogger Machine Fluids DJ Disco Party elle est arrivé cher moi avec tous le angles et la fasse avant écrasé et déformé car très mal protégé pour le voyage , les roues de la machine sont passé a travers la protection et le carton très mauvais conditionnement de ElectroMarket Fabrication !!! la séparation du compartiment des glaçons pas étanche 1 centimètre d'espace entre les cloisons donc la fumée passe a coter des glaçons et la fumée ne reste pas au sol . je dessus mais que faire ?
Helpful Report
Posted 8 years ago
Hi Eric, thank you for your review. Unfortunately items can sometimes get damaged during transit. This is a very rare occurrence, and we apologise that you have found yourself as one of the unlucky ones. I can from our records that the issue has since been resolved. Please do not hesitate to contact us if you have any further queries.
Posted 8 years ago
I am still waiting on Danny to send me the two bags that go with the disco stand and light cloth that goes with it. How long can it possibley take? Gary
Helpful Report
Posted 8 years ago
Hi Gary, thank you for your review. I will pass this on to Danny, and we will get this resolved for you as quickly as possible.
Posted 8 years ago
Faulty item and an age to get refunded
Helpful Report
Posted 8 years ago
Buying an item was smooth transaction. Delivery slow & refunds terrible
Helpful Report
Posted 8 years ago
Hi Adrian, thank you for your review. We are happy to hear that you found our ordering process smooth and apologise that the delivery speed was not as expected. We hope you enjoy your order
Posted 8 years ago
Didn't get the item I needed and I'm still waiting for more stuff!!! Also takes ages for someone to pick the phone up when I try and sort things out
Helpful Report
Posted 8 years ago
Hi Jodie, thank you for your review. We're sorry to hear that you weren't able to find the item you needed. We have been experiencing a high volume of calls lately, so apologies for the fact that you had to wait on hold. We have put the necessary provisions in place to stop this from happening in the future. If you would like to discuss anything further, please feel free to contact our customer services team by phone: 0203 326 0900 or by email: service@electromarket.co.uk
Posted 8 years ago
mics not working to my satisfaction
Helpful Report
Posted 8 years ago
Hi Mr Hampson, thank you for your review. We are sorry to hear that the microphone is not to your satisfaction. If you would like to discuss your return and exchange options, please feel free to contact our customer services team by phone: 0203 326 0900 or by email: service@electromarket.co.uk
Posted 8 years ago
I ordered a smoke machine unit and it arrived in a bashed up presentation box. Opened it up to find it had already been used (it was scratched and dented) which was very disappointing as it was bought for a Christmas present and paid full price for it. This was approx. 1 week before Christmas. I contacted the customer services dept. and was told that each package was checked over before dispatched. I explained this wasn't the case and provided pictures. It was then agreed a new unit would be exchanged & delivered on Christmas eve cutting it tight (explained this was urgent as it was Christmas present) I then received a text message to say it would be delivered between 11.21 - 12.21 feeling hopeful it was going to arrive. Nothing! I continued to wait in for the rest of the day- just in case. Also called / emailed the customer service to no reply. Eventually got in touch and was told a new unit would be sent out. It arrived in a slightly better condition but yet again can see it has blatantly been used. In summary I'm really disappointed as I was quite excited with the products I saw on the website. Didn't know it would be second hand.
Helpful Report
Posted 8 years ago
Disco light come in little damage. All 3 mirrors are little damage. Need replace. Light is probably from returns unpacked before me.
Helpful Report
Posted 8 years ago
Hi Marcin, thank you for your review. We apologise that your items arrived damaged. I would advise that you contact our Customer Services team, either by phone: 0203 326 0900 or by email: service@electromarket.co.uk. They will sort the issue for you as swiftly as possible.
Posted 8 years ago
Still not received my item and been robbed I will let everyone know on ebay not to buy ftom you
Helpful Report
Posted 8 years ago
THE ITEM ARRIVED DAMAGED AND THE PLUG WAS BROKEN.
Helpful Report
Posted 8 years ago
Hi Javier, thank you for your review. I apologise that your item arrived damaged. Please contact our customer services team at your convenience, and they will be happy to get this sorted for you. You can contact them by phone:0203 326 0900 or by email:service@electromarket.co.uk
Posted 8 years ago
Where is my refund??????????????????????????
Helpful Report
Posted 8 years ago
Hi Paul, please contact our Customer Services team by phone:0203 326 0900 or by email:service@electromarket.co.uk and they will be more than happy to help you.
Posted 8 years ago
first delivery was on time with two lights in package yet I brocken light came with the other light fittings rattling inside casing I phoned was phoned back instantly was to receive a reaplacement for both lights wihin 2 days no delivery arrived had to phone again was answered promptly after being cut off ist call and received a phone call straight back with assurance that no order for replacement had been placed and I would receive a replacement in two days . had to ask for order to be tested before being put into van they appeared within time estimated and while one replacement was working and strurdy other light still had a rattling inside casing yet light worked by this time I was to knocked to phone back a third time requesting yet another replacement and unsettled had to keep both lights due to not whishing any more stress and waiting for another arrival I hope this feedback improves your standards and quality of goods
Helpful Report
Posted 8 years ago
Ask me for a review even though I've been text three days in a row that delivery will be coming still waiting. Placed order by phone nine days ago would call but you don't open Sundays. Not happy
Helpful Report
Posted 8 years ago
Hi Howard, thank you for your review. I'm sorry to hear the trouble you've had. I hope your order has since arrived and you can go about enjoying your new products. If you have any further troubles, please do not hesitate to contact us by phone: 0203 326 0900, or by email: service@electromarket.co.uk
Posted 8 years ago
Don't use this seller!!!!! I bought this item , paid for it immediately and had it delivered within 2 days . Then i received a non payment on my account even aftee contacting the seller repeatedly .
Helpful Report
Posted 8 years ago
Hi Neil, we apologise for this but Ebay usually send automated messages that we cannot control when payment hasn't cleared. Sorry for the inconvenience this has caused you.
Posted 8 years ago
ElectroMarket is rated 4.7 based on 3,227 reviews