ElectroMarket Reviews

4.7 Rating 3,264 Reviews

94 %

of reviewers recommend ElectroMarket

4.7

Based on 3,264 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About ElectroMarket:

We're ElectroMarket, a leading affordable Sound & Light retailer based in West Thurrock, Essex. Founded back in 2004, we are proud to offer the largest selection of quality sound and light equipment for our customers across the UK. From active speakers to DJ amplifiers, electronic drum kits and disco lights, you'll truly find a collection of products you wouldn't anywhere else. At ElectroMarket, we pride ourselves on the highest quality customer service and everything we do rotates around that. All of our customers should love shopping with us and never have to worry about any purchase they make. We are also one of the only brands in the industry to offer a 2-year warranty and up to 60-day returns on all online purchases.

Visit Website

Phone:

0203 326 0900

Email:

info@electromaket.co.uk

Location:

ElectroMarket, Unit C7, J31 Park, Motherwell Way,
ElectroMarket, Unit C7, J31 Park, Motherwell Way
West Thurrock
RM20 3XD

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ElectroMarket 5 star review on 9th March 2024

Nathan Steele

ElectroMarket 5 star review on 21st February 2024

Heidi

ElectroMarket 5 star review on 11th February 2024

Nathan Steele

ElectroMarket 5 star review on 4th February 2024

Nathan Steele

ElectroMarket 5 star review on 4th January 2024

Gabriel

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“2 of the units I bought came damaged,1of which struggles to actually switch on.”

Helpful Report

Posted 8 years ago

Hi Ben, so sorry this has happen. We can always exchange or refund within 14 days and if its a manufacturing fault you have a 12 month warranty. Please contact info@electromarket.co.uk for further assistance.

Posted 8 years ago

“just good allround”

Helpful Report

Posted 8 years ago

Hi Anthony, thank you for your review.

Posted 8 years ago

“Unfortunately over one week later I still await my item when promised within 2-3 days! It has taken several phone calls and even visiting my local Argos branch only to be confirmed no delivery when told my item had been delivered! A shame but on this basis a very poor and shameful service and I am bitterly disappointed. I have received no emails or texts although a helpful member of staff (Beverley) has rang me back. Argos has informed me of Hermes the courier service being unreliable and upon visiting their website, customer reviews confirm this. If Electromarket changed their courier service I am sure this would help their situation and standing as a stockist and supplier. K.O.Brown”

Helpful Report

Posted 8 years ago

Hi Kenny, we apologise for the delay. Sometimes there are delays at peak times of the year and we try our best to ship out free delivery orders as quickly as possible.

Posted 8 years ago

“I'm not happy I have emailed you i did not receive my smoke machine I asked for my money back but didn't get a reply I wanted it for my party which was 31st November and It didn't arrive so I would like a refund.”

Helpful Report

Posted 8 years ago

Hi Tracey, we are sorry you did not receive your order by the 31st. We will of course give you a full refund if we find it was ordered in plenty of time. Please contact info@electromarket.co.uk and our customer services team will get back to you as soon as possible.

Posted 8 years ago

“Aux connection at the back of the unit already damaged and used only in the home after second time of using the product, also the customer service is terrible as they never answer the phone and never call back.”

Helpful Report

Posted 8 years ago

Hi Kevel, thank you for your review. You are covered by our 14 day money back guarantee if you wish to return the product. Please contact info@electromarket.co.uk with your Order Number and we will resolve this issue for you asap.

Posted 8 years ago

“Rubbish... I brought two active speakers from this company and the day they come one doesn't work. I try to call and I just get put into voicemail. And the one that does work the quality wouldn't even pass as average. As soon as you turn the base up it goes distorted. Cheap horrible make. Never again will I buy from this company.”

Helpful Report

Posted 8 years ago

Hi Aaron, we are sorry that you are having some difficulties. Can we ask what Amp you have plugged in as this can affect the performance of the speakers?

Posted 8 years ago

“I ordered a product which was meant to arrive within 5 days. It never did so I had to contact them and they told me it was lost and reassured me it would be redelivered in the next two days. When the courier arrived he told me that he was meant to collect the product I "received" in order to give me the new one. I told him that it was lost and he didn't have to pick up anything, he left with my product as he was instructed to collect the product from me and then give me the new one. I chased up their customer service who provided an extremely poor service, no manners and they promised me that the product would be redelivered again today... well guess what.. I haven't received it”

Helpful Report

Posted 8 years ago

Hi Benedetta, we are extremely sorry this has happen. Please contact us on info@electromarket.co.uk for a manager to review your order. We will try to do everything we can to rectify this as soon as possible.

Posted 8 years ago

Helpful Report

Posted 8 years ago

“Only money orientated. Not worried about customer care. Had a few bad experiences there. Only visited there recently cause needed something quick and local. Wouldn't recommend .....”

Helpful Report

Posted 8 years ago

Hi Mark, we are very competitively priced. Sorry if you feel our usually great service was under par on your last visit. We are local so if you would like to come and see us again we will try our best to give you our best deals. Thank you for your review.

Posted 8 years ago

“DONT BUY ANYTHING OFF THIS SELLER bought 2 600 watt speakers ffom this company plugged in for 2 ,minutes and the speaker set on fire have emailed seller and they have completely ignored me even tho there product could of set my house on fire will start an ebay investigation if the seller does not contact m,e soon”

Helpful Report

Posted 8 years ago

Hi Iazac, we have tried to contact you for many days now with no reply, we are concerned and would like you to get in touch with our customer service team on 01708680971 immediately. All customers are covered under our 14 day return policy and of course a 12 month manufacturers warranty. All our products are tested and certified safe with accordance to UK Laws and regulations. We hope to hear from you soon.

Posted 8 years ago

“Rubish service I felt almost invisible in the shop. Staff too busy on their computers. Very unimpressed first and last time in the shop.”

Helpful Report

Posted 8 years ago

Hi Colin, sorry about your experience. We have spoken to the sales team and have made sure that our great service is just as good in-store as it is online.

Posted 8 years ago

“Still haven't received my product after a week and a half and no email to say why or when it will be delivered. Will not be ordering another product. Said it would be deliver in 1-2 days guaranteed. Very disappointing”

Helpful Report

Posted 8 years ago

Hi Ryan, sorry about the delay. We have spoken to our courier about the delay and they have assured us that the problem with dispatch has now been fixed.

Posted 8 years ago

“as i like to give ypu good rate for the delivery and the product its been sad becouse the item you deliver is not working i will change my rate ones you make solution to the problem.”

Helpful Report

Posted 8 years ago

Hi Mervin, we apologise this has happen. Can you email service@electromarket.co.uk with your order number or call 01708 680 971 and they will resolve this as soon as possible for you.

Posted 8 years ago

“Speakers came on two different vans. One at ten / eleven. On time. second five / six Arrived six forty five. Wasted a day couldn't go out to far. not happy.”

Helpful Report

Posted 8 years ago

Hi Jack, we are sorry that you received the speakers separately. The courier companies do try to deliver everything together but sometimes cannot fit it all in one van. Really sorry about your wasted day.

Posted 8 years ago

ElectroMarket is rated 4.7 based on 3,264 reviews