I ordered a sound system on Thursday at 12.00 and paid the extra for next day delivery as I needed it for an event on Saturday, this was confirmed by an email to tell me delivery was expected Friday. I received a phone call and another email on Friday to tell me that my item was being dispatched and would be delivered Monday, when I explained that the item was needed for Saturday and that I had paid for overnight delivery, I was told 'That isn't how overnight delivery works' !!!! I then explained that I had worked in the overnight parcel business for 15 years and that's exactly how it works! I requested an upgrade to Saturday Delivery and was then told that I would be transferred to 'Customer Service' but was promptly disconnected. Everytime I tried calling back on their landline (which seemed to divert to mobile) they hung up on me each time without even speaking. The item did finally arrive Monday afternoon, too late for the event that I needed it for. Avoid!!