ElectroMarket have a Customer Happiness Grade of A. Customers love their prices, delivery, customer service, returns process and refunds.
“
Love these lights, bargain for the price, could do with a better video on ideas on how to use them instead of playing around to find out. The remote is abit iffy if you use one to control both lights but it does work with a double press. Highly recommend.
”
- "SNB"
“
All in all though good quality and price with fast delivery included.
”
- "Peter"
“
Great price, free next day delivery - perfect! 10/10 *****
”
- Mat
“
What a service ,delivery was in less than a day …. Slight accident with a remote controller , but just an e mail to Dean and the next day a new remote arrived
Haven’t dealt with a company this good in a while 5️⃣⭐️ Thanks
”
- "Dek"
“
Fantasic store, great customer service how ever let down by delivery partner. The 'next day' is a lie as they use yodel who are national news for not being able to deliver, as such got it a day late. Not to bad normally how ever I chose them specifically for the next day to cover a failed product.,would hope a company would be on top of that or remove the next day
”
- Anonymous
“
Its a review mark of two halves...
Product was great and as expected. Good value for money.
The delivery falls far short. Offering the 'order before 8pm for next day delivery' is just not the case. We received the product 5 days later which isn't unreasonable but not as advertised. I can't blame the courier as it hadn't been sent from the seller on a next day service!
”
- Hannah
“
All delivered next day and easy returns too.
”
- Raja Sekhar
“
I have always found the service very good, good prices and reasonable delivery charges, if any and fast reliable delivery.
Can't comment on returns or complaints as never needed to.
”
- Trevor Dyer
“
Ordered a karaoke setup as a present. When it arrived there was a problem, one part was broken, one part was faulty. I contacted ElectroMarket who issued me with a returns number.
As I was in a hurry I took the item back to their store in Thurrock where they tested it and confirmed the problems. They replaced the item immediately and tested it for me before I left.
The staff were friendly and helpful.
”
- David Beevor
“
Let me know there was a problem with my order before despatch and immediately offered a refund. Good service.
”
- Lee
“
Unfortunately the item did not work.....so had to be returned.
I should get a full refund.
Also the compartment for the electrical plug was not big enough for the British type of plug., Hence the kid broke trying to shut it .
”
- Pete
“
Had a bit of trouble now with Yodel, Kirsty sorted it really well, I was almost giving the yoke up for a refund but she sorted it so god bless her
”
- Patrick McClory
“
The 5 star review is for the customer service, their customer service is fantastic and quick and they have been great to deal with.
”
- Alan Boyce
“
What a service ,delivery was in less than a day …. Slight accident with a remote controller , but just an e mail to Dean and the next day a new remote arrived
Haven’t dealt with a company this good in a while 5️⃣⭐️ Thanks
”
- "Dek"
“
Ordered a beginners Electric Guitar for my 9 year old Daughter and she loves it! Had an issue were only the accessories turned up and Guitar and AMP was missing but excellent customer service provided and these items got sent out the next day, just in time for Xmas!
Highly recommend. Thanks guys!
”
- Luke
