ElectroMarket have a Customer Happiness Grade of B. Customers love their prices, delivery, customer service and returns process but are unhappy with their refunds.
“
Love these lights, bargain for the price, could do with a better video on ideas on how to use them instead of playing around to find out. The remote is abit iffy if you use one to control both lights but it does work with a double press. Highly recommend.
”
- "SNB"
“
All in all though good quality and price with fast delivery included.
”
- "Peter"
“
Great price, free next day delivery - perfect! 10/10 *****
”
- Mat
“
What a service ,delivery was in less than a day …. Slight accident with a remote controller , but just an e mail to Dean and the next day a new remote arrived
Haven’t dealt with a company this good in a while 5️⃣⭐️ Thanks
”
- "Dek"
“
Its a review mark of two halves...
Product was great and as expected. Good value for money.
The delivery falls far short. Offering the 'order before 8pm for next day delivery' is just not the case. We received the product 5 days later which isn't unreasonable but not as advertised. I can't blame the courier as it hadn't been sent from the seller on a next day service!
”
- Hannah
“
Delivery ( to northern ireland ) was extremely quick.
”
- JAKE
“
All delivered next day and easy returns too.
”
- Raja Sekhar
“
I have always found the service very good, good prices and reasonable delivery charges, if any and fast reliable delivery.
Can't comment on returns or complaints as never needed to.
”
- Trevor Dyer
“
Ordered a karaoke setup as a present. When it arrived there was a problem, one part was broken, one part was faulty. I contacted ElectroMarket who issued me with a returns number.
As I was in a hurry I took the item back to their store in Thurrock where they tested it and confirmed the problems. They replaced the item immediately and tested it for me before I left.
The staff were friendly and helpful.
”
- David Beevor
“
A mixture of bad and good. The product (a Fenton portable turntable) was of poor quality. However the company's response to my complaint about it was excellent. A refund and paid postage return was agreed the same day.
”
- Andrew Gilmour
“
We ordered a snow machine. When plugged in the water tank was leaking and my partner got a huge electric shock. We returned the machine for refund but we’re left with 6 pks of snow liquid that we couldn’t use - not
”
- Geraldine Clay
“
Product was faulty still waiting for refund
”
- Stewart Robertson-moss
“
What a service ,delivery was in less than a day …. Slight accident with a remote controller , but just an e mail to Dean and the next day a new remote arrived
Haven’t dealt with a company this good in a while 5️⃣⭐️ Thanks
”
- "Dek"
“
Ordered a beginners Electric Guitar for my 9 year old Daughter and she loves it! Had an issue were only the accessories turned up and Guitar and AMP was missing but excellent customer service provided and these items got sent out the next day, just in time for Xmas!
Highly recommend. Thanks guys!
”
- Luke
“
Great customer service! Quick, thorough, very helpful! Thank you!
”
- Anonymous
