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ElectroMarket Reviews

4.7 Rating 3,316 Reviews
B
Happiness Grade
Read ElectroMarket Reviews

About ElectroMarket:

We're ElectroMarket, a leading affordable Sound & Light retailer based in West Thurrock, Essex. Founded back in 2004, we are proud to offer the largest selection of quality sound and light equipment for our customers across the UK. From active speakers to DJ amplifiers, electronic drum kits and disco lights, you'll truly find a collection of products you wouldn't anywhere else. At ElectroMarket, we pride ourselves on the highest quality customer service and everything we do rotates around that. All of our customers should love shopping with us and never have to worry about any purchase they make. We are also one of the only brands in the industry to offer a 2-year warranty and up to 60-day returns on all online purchases.

Visit Website

Phone:

0203 326 0900

Email:

info@electromaket.co.uk

Location:

Logistics Centre, North 1,\nNorth Sea Crossing,\nStanford-le-Hope

ElectroMarket have a Customer Happiness Grade of B. Customers love their prices, delivery, customer service and returns process but are unhappy with their refunds.

A

Price - Excellent

93.75%
Industry Average
Love these lights, bargain for the price, could do with a better video on ideas on how to use them instead of playing around to find out. The remote is abit iffy if you use one to control both lights but it does work with a double press. Highly recommend.
- "SNB"
All in all though good quality and price with fast delivery included.
- "Peter"
Great price, free next day delivery - perfect! 10/10 *****
- Mat
A

Delivery - Fast

92.20%
Industry Average
What a service ,delivery was in less than a day …. Slight accident with a remote controller , but just an e mail to Dean and the next day a new remote arrived Haven’t dealt with a company this good in a while 5️⃣⭐️ Thanks
- "Dek"
Its a review mark of two halves... Product was great and as expected. Good value for money. The delivery falls far short. Offering the 'order before 8pm for next day delivery' is just not the case. We received the product 5 days later which isn't unreasonable but not as advertised. I can't blame the courier as it hadn't been sent from the seller on a next day service!
- Hannah
Delivery ( to northern ireland ) was extremely quick.
- JAKE
100.00%
Industry Average
All delivered next day and easy returns too.
- Raja Sekhar
I have always found the service very good, good prices and reasonable delivery charges, if any and fast reliable delivery. Can't comment on returns or complaints as never needed to.
- Trevor Dyer
Ordered a karaoke setup as a present. When it arrived there was a problem, one part was broken, one part was faulty. I contacted ElectroMarket who issued me with a returns number. As I was in a hurry I took the item back to their store in Thurrock where they tested it and confirmed the problems. They replaced the item immediately and tested it for me before I left. The staff were friendly and helpful.
- David Beevor
F

Refunds - Difficult

0.00%
Industry Average
A mixture of bad and good. The product (a Fenton portable turntable) was of poor quality. However the company's response to my complaint about it was excellent. A refund and paid postage return was agreed the same day.
- Andrew Gilmour
We ordered a snow machine. When plugged in the water tank was leaking and my partner got a huge electric shock. We returned the machine for refund but we’re left with 6 pks of snow liquid that we couldn’t use - not
- Geraldine Clay
Product was faulty still waiting for refund
- Stewart Robertson-moss
97.44%
Industry Average
What a service ,delivery was in less than a day …. Slight accident with a remote controller , but just an e mail to Dean and the next day a new remote arrived Haven’t dealt with a company this good in a while 5️⃣⭐️ Thanks
- "Dek"
Ordered a beginners Electric Guitar for my 9 year old Daughter and she loves it! Had an issue were only the accessories turned up and Guitar and AMP was missing but excellent customer service provided and these items got sent out the next day, just in time for Xmas! Highly recommend. Thanks guys!
- Luke
Great customer service! Quick, thorough, very helpful! Thank you!
- Anonymous