ElectroMarket have a Customer Happiness Grade of A-. Customers love their prices, delivery, customer service and returns process but are unhappy with their refunds.
“
Love these lights, bargain for the price, could do with a better video on ideas on how to use them instead of playing around to find out. The remote is abit iffy if you use one to control both lights but it does work with a double press. Highly recommend.
”
- "SNB"
“
All in all though good quality and price with fast delivery included.
”
- "Peter"
“
Great price, free next day delivery - perfect! 10/10 *****
”
- Mat
“
Delivery ( to northern ireland ) was extremely quick.
”
- JAKE
“
Absolutely brilliant - I had some queries about my potential order and their live chat function was brilliant for getting a quick response. Delivery to NI was quick and on time - same day dispatch really is same day dispatch.
”
- Matthew R
“
My dad brought me the Fenton Record player on the Friday the 7th of June it was on next day delivery - I was kept well informed with what was happening during the delivery process via email and text message and when it arrived it was delivered in perfect condition and arrived the next day and at the time which was stated, I've just tried the record player out and it works perfectly and sounds great, cant wait to add some speakers so I feel the music a little more lol! I will add more later as I haven't yet tried to copy my music onto a memory stick but as soon as I do I will review how that goes for me!
”
- "Tammy"
“
All delivered next day and easy returns too.
”
- Raja Sekhar
“
I have always found the service very good, good prices and reasonable delivery charges, if any and fast reliable delivery.
Can't comment on returns or complaints as never needed to.
”
- Trevor Dyer
“
Ordered a karaoke setup as a present. When it arrived there was a problem, one part was broken, one part was faulty. I contacted ElectroMarket who issued me with a returns number.
As I was in a hurry I took the item back to their store in Thurrock where they tested it and confirmed the problems. They replaced the item immediately and tested it for me before I left.
The staff were friendly and helpful.
”
- David Beevor
“
A mixture of bad and good. The product (a Fenton portable turntable) was of poor quality. However the company's response to my complaint about it was excellent. A refund and paid postage return was agreed the same day.
”
- Andrew Gilmour
“
We ordered a snow machine. When plugged in the water tank was leaking and my partner got a huge electric shock. We returned the machine for refund but we’re left with 6 pks of snow liquid that we couldn’t use - not
”
- Geraldine Clay
“
Product was faulty still waiting for refund
”
- Stewart Robertson-moss
“
Great service, received a faulty moving head light. Called customer service (very helpful and efficient) and exchanged product the next day. Can highly recommend. Thank you!
”
- Nick
“
Excellent Customer Service - Highly Recommend this seller - Purchase a Andizio Milan DAB+ Radio and they exchanged it without any question - Differently would purchase from them again.
”
- "Robert Wheeldon"
“
Brilliant customer service, and that makes a nice change compared to other business's out there that just dont care.
”
- JAKE
