ElectroMarket Reviews

4.7 Rating 3,329 Reviews

94 %

of reviewers recommend ElectroMarket

4.7

Based on 3,329 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About ElectroMarket:

We're ElectroMarket, a leading affordable Sound & Light retailer based in West Thurrock, Essex. Founded back in 2004, we are proud to offer the largest selection of quality sound and light equipment for our customers across the UK. From active speakers to DJ amplifiers, electronic drum kits and disco lights, you'll truly find a collection of products you wouldn't anywhere else. At ElectroMarket, we pride ourselves on the highest quality customer service and everything we do rotates around that. All of our customers should love shopping with us and never have to worry about any purchase they make. We are also one of the only brands in the industry to offer a 2-year warranty and up to 60-day returns on all online purchases.

Visit Website

Phone:

0203 326 0900

Email:

info@electromaket.co.uk

Location:

Logistics Centre, North 1,
North Sea Crossing,
Stanford-le-Hope
Essex
SS17 9ER

Write Your review

Tell us how ElectroMarket made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

ElectroMarket 5 star review on 7th March 2025

Maurice

ElectroMarket 5 star review on 28th January 2025

Lee

ElectroMarket 5 star review on 24th January 2025

Anonymous

ElectroMarket 5 star review on 23rd January 2025

Paddy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“People stay away from speakers Vonyx !!!!!!!! Absolutely rubbish cost me £350 what a load of rubbish stay well away ppl ! Thanks”

Helpful Report

Posted 3 weeks ago

Dear Warren, Thank you for taking the time to share your experience with the Vonyx speakers. We’re genuinely sorry to hear that you’re dissatisfied with your purchase. It’s always our goal to provide quality products that meet our customers' expectations. We understand your frustration and appreciate your feedback, as it helps us to improve our offerings. We would like the opportunity to address your concerns further, so please feel free to reach out to us directly. Your satisfaction is important to us, and we are here to assist you. Thank you again for your input. Best regards, The ElectroMarket Team

Posted 3 weeks ago

“Great site to order from.....really easy. I am so pleased with my speakers, and the fact they arrived so quickly was an added bonus.”

Helpful Report

Posted 1 month ago

“I'm Mrs. Dorcas Powell from Akron, Ohio. I was devastated after losing $187,000 to fake crypto brokers. I felt hopeless and helpless. Then, I found Cyber Backers Consultant. Their team was professional, compassionate, and incredibly knowledgeable. They guided me through the entire recovery process, explaining every step clearly. To my immense relief, they successfully recovered my funds just within 4 days after i reported my case to them! I am eternally grateful to Cyber Backers Consultant for giving me back hope and restoring my lost assert, and i use this opotunity to seek everyone to hire cyber backers consultants as their financial security Team. You can better write them on email for consultations and enquiries: cyberbackersconsultant @ gmail. com”

Helpful Report

Posted 1 month ago

“The 5 star review is for the customer service, their customer service is fantastic and quick and they have been great to deal with. Unfortunately regarding their snow machine products that is not the case. In 2023 I ordered the Beamz Rage 1000, but kept blowing internal fuses. December 2024 I ordered the same model to try agin but the internal fed tank leaked the fluid everywhere so had to send it back. Then ordered the Beamz Snow 600- it did not even switch on. The Beamz Snow 1800 I ordered at the same time as the 600 had issues aswell so had to return the order. So ElectroMarket customer service has been amazing but the Beamz range of snow machine has been very poor.”

Helpful Report

Posted 1 month ago

Hi Alan, Thank you for taking the time to share your experience with us! We’re thrilled to hear that you found our customer service fantastic and quick, and that our team has been great to deal with—that’s exactly what we strive for! However, we're truly sorry to hear about the difficulties you've had with the Beamz snow machines. Your feedback is invaluable, and we'll be sure to pass your comments along to the relevant team. We appreciate your patience as we work to improve our product offerings. If you ever need assistance or have any questions in the future, please don't hesitate to reach out. We truly value your support and hope to provide you with better experiences moving forward!

Posted 1 month ago

“Honestly I'm vey unhappy with their custome service team. Just make sure you get the right order and your unit is not dented upon delivery because you may not get this resolved. been going back and forth on their pickup return and seem it getting no where. even a friend complained same. Beware”

Helpful Report

Posted 2 months ago

Dear Customer, Thank you for taking the time to share your experience with us. We're truly sorry to hear that you were unhappy with our customer service and the delivery condition of your unit. It’s important that our customers receive their orders in perfect condition, and we regret any frustration you’ve encountered in trying to resolve this. Your feedback about the difficulties with returns is concerning, and we appreciate you bringing this to our attention. We are constantly striving to improve our service and your experience will help us address the issues at hand. If you would like to discuss this further, please reach out to us directly. We're here to help and would like the opportunity to make things right. Thank you again for your feedback. Best regards, The ElectroMarket Team

Posted 1 month ago

“I think I got a return first time round as the seal on the box was broken, the pickup counterweight was rattling around loose in the bottom of the box, and I couldn't get the turntable to work. A replacement record player arrived super fast with appologies and is working perfectly. I am using the player to archive some 78s, 33s & 45s and have to say that the quality from the in-built mp3 recorder is at least equal if not better than my separate mp3 recorder or computer! Had it not been for the initial glitch I would have certainly have given 5 stars for both service and product.”

Helpful Report

Posted 2 months ago

“Excellent service excellent item very happy with purchase”

Helpful Report

Posted 2 months ago

“What a service ,delivery was in less than a day …. Slight accident with a remote controller , but just an e mail to Dean and the next day a new remote arrived Haven’t dealt with a company this good in a while 5️⃣⭐️ Thanks”

Helpful Report

Posted 2 months ago

Hi Dek, Thanks for taking the time to leave us a positive review!

Posted 2 months ago

“Fast and efficient in delivery my order. I had a couple of pieces missing but it was sorted quickly and courteously. Replacements arrived with next post.”

Helpful Report

Posted 2 months ago

“Got the KB2 organ for Christmas. Can't get the single finger chords to work. Read the instruction over and over again, but failed to get single finger chords to work. I now think the KB2 organ is defective. What do I do?”

Helpful Report

Posted 2 months ago

“Lowest price found gor an amplifier and speedy delivery”

Helpful Report

Posted 2 months ago

“Ordered a beginners Electric Guitar for my 9 year old Daughter and she loves it! Had an issue were only the accessories turned up and Guitar and AMP was missing but excellent customer service provided and these items got sent out the next day, just in time for Xmas! Highly recommend. Thanks guys!”

Helpful Report

Posted 3 months ago

“Your next day delivery doesn’t deliver . Warning folks don’t order from here if you desperately need before Xmas as they can’t guarantee and if the delivery is delayed customer services won5. Be in the slightest bit interested !”

Helpful Report

Posted 3 months ago

Dear Customer, Thank you for your feedback regarding the delivery experience. We sincerely apologize for the inconvenience you faced with your order not arriving as expected, especially with the urgency of needing it before Christmas. We understand how crucial timely deliveries can be during the holiday season, and we're sorry that we fell short in this instance. Your comments regarding our customer service have been noted, and we will certainly address this internally to ensure we provide better support in the future. If there’s anything specific we can do to assist you further, please don't hesitate to reach out. We're here to help. Thank you again for sharing your thoughts. Best regards, The ElectroMarket Team

Posted 3 months ago

“Fantasic store, great customer service how ever let down by delivery partner. The 'next day' is a lie as they use yodel who are national news for not being able to deliver, as such got it a day late. Not to bad normally how ever I chose them specifically for the next day to cover a failed product.,would hope a company would be on top of that or remove the next day”

Helpful Report

Posted 3 months ago

Hi there, Thank you for taking the time to leave us a review! We’re thrilled to hear that you found our store fantastic and appreciated our customer service. However, we sincerely apologize for the delivery issues you faced with our partner courier. We take your feedback seriously and will address these concerns with our logistics team to improve the overall experience. If you have any other questions or need assistance, please feel free to reach out. We truly value your support and hope to serve you better in the future!

Posted 3 months ago

“Great customer service! Quick, thorough, very helpful! Thank you!”

Helpful Report

Posted 3 months ago

“Its a review mark of two halves... Product was great and as expected. Good value for money. The delivery falls far short. Offering the 'order before 8pm for next day delivery' is just not the case. We received the product 5 days later which isn't unreasonable but not as advertised. I can't blame the courier as it hadn't been sent from the seller on a next day service!”

Helpful Report

Posted 3 months ago

Hi Hannah, Thank you for your honest review. We're glad to hear that you found the product to be great and good value for money! However, we truly apologize for the delivery issue you experienced. Our promise is to provide a reliable service, and we regret that this wasn't the case for your order. Your feedback is invaluable, and we will work hard to address the shipping concerns. If you need any further assistance, feel free to reach out to our customer service team!

Posted 3 months ago

“brilliant service and quick delivery”

Helpful Report

Posted 3 months ago

“Easy to order; very, very prompt delivery; well packaged, and goods look great, although not tested yet.”

Helpful Report

Posted 3 months ago

“although parcel was slightly delayed by one day at Yodel the emails received keeping me up to date on what was happening was excellent both from Yodel and Electromarket. The goods are a Christmas present for my Grandson and I am sure he will be delighted.”

Helpful Report

Posted 4 months ago

“Excellent service”

Helpful Report

Posted 4 months ago

Thank you for your excellent 5-star review! We’re so glad to hear that you received great service from us. It’s always our goal to provide the best experience possible, and your kind words truly motivate us to keep up the good work. If you ever have any questions or need assistance, please don't hesitate to reach out. We look forward to serving you again soon!

Posted 4 months ago

ElectroMarket is rated 4.7 based on 3,329 reviews