ElectroMarket Reviews

4.7 Rating 3,331 Reviews

94 %

of reviewers recommend ElectroMarket

4.7

Based on 3,331 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About ElectroMarket:

We're ElectroMarket, a leading affordable Sound & Light retailer based in West Thurrock, Essex. Founded back in 2004, we are proud to offer the largest selection of quality sound and light equipment for our customers across the UK. From active speakers to DJ amplifiers, electronic drum kits and disco lights, you'll truly find a collection of products you wouldn't anywhere else. At ElectroMarket, we pride ourselves on the highest quality customer service and everything we do rotates around that. All of our customers should love shopping with us and never have to worry about any purchase they make. We are also one of the only brands in the industry to offer a 2-year warranty and up to 60-day returns on all online purchases.

Visit Website

Phone:

0203 326 0900

Email:

info@electromaket.co.uk

Location:

Logistics Centre, North 1,
North Sea Crossing,
Stanford-le-Hope
Essex
SS17 9ER

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ElectroMarket 5 star review on 23rd May 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

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Posted 4 days ago

“I think this is a toy. Not even a quality that buskers would want. Has terrible hiss even at low volume. Sending it straight back.”

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Posted 1 month ago

Dear Elsie, Thank you for your feedback. We're truly sorry to hear that the product didn’t meet your expectations and that you experienced issues with its performance. It’s important to us that our customers have a positive experience, and we regret any disappointment caused. We appreciate your comments regarding the sound quality, and we take such feedback seriously as it helps us to improve. If you’d like to discuss your experience further, please reach out to us directly. We’re here to assist you and would like the chance to resolve this issue. Thank you for bringing this to our attention. Best regards, The ElectroMarket Team

Posted 1 month ago

“Cccccccmjfdscggmxmm”

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Posted 1 month ago

“Shocking company. If stock is faulty they never replace ...just thob you off with rubbish. Told me they had fixed my speaker when they hadn't then heard there was a problem with the circuit boards that they knew about and still never replaced. There are better out there .......buy cheap....buy twice”

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Posted 2 months ago

Dear Warren, Thank you for sharing your experience. We sincerely apologise for the issues you've encountered with your speaker and the lack of resolution provided. It’s disappointing to learn that we have not met your expectations, especially regarding the communication and handling of the faults. Your feedback is invaluable to us for improving our service and processes. We truly want to make this right. If you could reach out directly, we would appreciate the opportunity to further address your concerns. Thank you once again for your input. Best regards, The ElectroMarket Team

Posted 2 months ago

“Good value guitar plus accessories. Delivery as promised therefore would recommend and use again where needed”

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Posted 2 months ago

“People stay away from speakers Vonyx !!!!!!!! Absolutely rubbish cost me £350 what a load of rubbish stay well away ppl ! Thanks”

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Posted 3 months ago

Dear Warren, Thank you for taking the time to share your experience with the Vonyx speakers. We’re genuinely sorry to hear that you’re dissatisfied with your purchase. It’s always our goal to provide quality products that meet our customers' expectations. We understand your frustration and appreciate your feedback, as it helps us to improve our offerings. We would like the opportunity to address your concerns further, so please feel free to reach out to us directly. Your satisfaction is important to us, and we are here to assist you. Thank you again for your input. Best regards, The ElectroMarket Team

Posted 3 months ago

“Great site to order from.....really easy. I am so pleased with my speakers, and the fact they arrived so quickly was an added bonus.”

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Posted 4 months ago

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Posted 4 months ago

“The 5 star review is for the customer service, their customer service is fantastic and quick and they have been great to deal with. Unfortunately regarding their snow machine products that is not the case. In 2023 I ordered the Beamz Rage 1000, but kept blowing internal fuses. December 2024 I ordered the same model to try agin but the internal fed tank leaked the fluid everywhere so had to send it back. Then ordered the Beamz Snow 600- it did not even switch on. The Beamz Snow 1800 I ordered at the same time as the 600 had issues aswell so had to return the order. So ElectroMarket customer service has been amazing but the Beamz range of snow machine has been very poor.”

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Posted 4 months ago

Hi Alan, Thank you for taking the time to share your experience with us! We’re thrilled to hear that you found our customer service fantastic and quick, and that our team has been great to deal with—that’s exactly what we strive for! However, we're truly sorry to hear about the difficulties you've had with the Beamz snow machines. Your feedback is invaluable, and we'll be sure to pass your comments along to the relevant team. We appreciate your patience as we work to improve our product offerings. If you ever need assistance or have any questions in the future, please don't hesitate to reach out. We truly value your support and hope to provide you with better experiences moving forward!

Posted 4 months ago

“Honestly I'm vey unhappy with their custome service team. Just make sure you get the right order and your unit is not dented upon delivery because you may not get this resolved. been going back and forth on their pickup return and seem it getting no where. even a friend complained same. Beware”

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Posted 4 months ago

Dear Customer, Thank you for taking the time to share your experience with us. We're truly sorry to hear that you were unhappy with our customer service and the delivery condition of your unit. It’s important that our customers receive their orders in perfect condition, and we regret any frustration you’ve encountered in trying to resolve this. Your feedback about the difficulties with returns is concerning, and we appreciate you bringing this to our attention. We are constantly striving to improve our service and your experience will help us address the issues at hand. If you would like to discuss this further, please reach out to us directly. We're here to help and would like the opportunity to make things right. Thank you again for your feedback. Best regards, The ElectroMarket Team

Posted 4 months ago

“I think I got a return first time round as the seal on the box was broken, the pickup counterweight was rattling around loose in the bottom of the box, and I couldn't get the turntable to work. A replacement record player arrived super fast with appologies and is working perfectly. I am using the player to archive some 78s, 33s & 45s and have to say that the quality from the in-built mp3 recorder is at least equal if not better than my separate mp3 recorder or computer! Had it not been for the initial glitch I would have certainly have given 5 stars for both service and product.”

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Posted 4 months ago

“Excellent service excellent item very happy with purchase”

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Posted 4 months ago

“What a service ,delivery was in less than a day …. Slight accident with a remote controller , but just an e mail to Dean and the next day a new remote arrived Haven’t dealt with a company this good in a while 5️⃣⭐️ Thanks”

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Posted 4 months ago

Hi Dek, Thanks for taking the time to leave us a positive review!

Posted 4 months ago

“Fast and efficient in delivery my order. I had a couple of pieces missing but it was sorted quickly and courteously. Replacements arrived with next post.”

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Posted 5 months ago

“Got the KB2 organ for Christmas. Can't get the single finger chords to work. Read the instruction over and over again, but failed to get single finger chords to work. I now think the KB2 organ is defective. What do I do?”

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Posted 5 months ago

“Lowest price found gor an amplifier and speedy delivery”

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Posted 5 months ago

“Ordered a beginners Electric Guitar for my 9 year old Daughter and she loves it! Had an issue were only the accessories turned up and Guitar and AMP was missing but excellent customer service provided and these items got sent out the next day, just in time for Xmas! Highly recommend. Thanks guys!”

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Posted 5 months ago

“Your next day delivery doesn’t deliver . Warning folks don’t order from here if you desperately need before Xmas as they can’t guarantee and if the delivery is delayed customer services won5. Be in the slightest bit interested !”

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Posted 5 months ago

Dear Customer, Thank you for your feedback regarding the delivery experience. We sincerely apologize for the inconvenience you faced with your order not arriving as expected, especially with the urgency of needing it before Christmas. We understand how crucial timely deliveries can be during the holiday season, and we're sorry that we fell short in this instance. Your comments regarding our customer service have been noted, and we will certainly address this internally to ensure we provide better support in the future. If there’s anything specific we can do to assist you further, please don't hesitate to reach out. We're here to help. Thank you again for sharing your thoughts. Best regards, The ElectroMarket Team

Posted 5 months ago

“Fantasic store, great customer service how ever let down by delivery partner. The 'next day' is a lie as they use yodel who are national news for not being able to deliver, as such got it a day late. Not to bad normally how ever I chose them specifically for the next day to cover a failed product.,would hope a company would be on top of that or remove the next day”

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Posted 5 months ago

Hi there, Thank you for taking the time to leave us a review! We’re thrilled to hear that you found our store fantastic and appreciated our customer service. However, we sincerely apologize for the delivery issues you faced with our partner courier. We take your feedback seriously and will address these concerns with our logistics team to improve the overall experience. If you have any other questions or need assistance, please feel free to reach out. We truly value your support and hope to serve you better in the future!

Posted 5 months ago

“Great customer service! Quick, thorough, very helpful! Thank you!”

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Posted 5 months ago

ElectroMarket is rated 4.7 based on 3,331 reviews