ElectroMarket Reviews

4.7 Rating 3,329 Reviews

94 %

of reviewers recommend ElectroMarket

4.7

Based on 3,329 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About ElectroMarket:

We're ElectroMarket, a leading affordable Sound & Light retailer based in West Thurrock, Essex. Founded back in 2004, we are proud to offer the largest selection of quality sound and light equipment for our customers across the UK. From active speakers to DJ amplifiers, electronic drum kits and disco lights, you'll truly find a collection of products you wouldn't anywhere else. At ElectroMarket, we pride ourselves on the highest quality customer service and everything we do rotates around that. All of our customers should love shopping with us and never have to worry about any purchase they make. We are also one of the only brands in the industry to offer a 2-year warranty and up to 60-day returns on all online purchases.

Visit Website

Phone:

0203 326 0900

Email:

info@electromaket.co.uk

Location:

Logistics Centre, North 1,
North Sea Crossing,
Stanford-le-Hope
Essex
SS17 9ER

Write Your review

Tell us how ElectroMarket made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

ElectroMarket 5 star review on 7th March 2025

Maurice

ElectroMarket 5 star review on 28th January 2025

Lee

ElectroMarket 5 star review on 24th January 2025

Anonymous

ElectroMarket 5 star review on 23rd January 2025

Paddy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Its a review mark of two halves... Product was great and as expected. Good value for money. The delivery falls far short. Offering the 'order before 8pm for next day delivery' is just not the case. We received the product 5 days later which isn't unreasonable but not as advertised. I can't blame the courier as it hadn't been sent from the seller on a next day service!”

Helpful Report

Posted 3 months ago

Hi Hannah, Thank you for your honest review. We're glad to hear that you found the product to be great and good value for money! However, we truly apologize for the delivery issue you experienced. Our promise is to provide a reliable service, and we regret that this wasn't the case for your order. Your feedback is invaluable, and we will work hard to address the shipping concerns. If you need any further assistance, feel free to reach out to our customer service team!

Posted 3 months ago

“We had an issue with the product being damaged in transit but it was sorted very promptly. Excellent service by electro market”

Helpful Report

Posted 1 year ago

Dear Jon,Thank you so much for taking the time to provide feedback on your experience with ElectroMarket! We truly appreciate your kind words and are thrilled to hear that you are happy with the service we provided. At ElectroMarket, our main goal is to ensure our customers' satisfaction. We understand that excellent customer service is paramount, and we are constantly working on improving our processes to provide a seamless experience for everyone. Your positive feedback is a testament to our efforts and we are delighted to have met your expectations. Should you ever need any assistance in the future or have any questions, please don't hesitate to reach out. Our team is always here to help, and we want to make sure you have the best experience possible. Once again, thank you for your feedback and for choosing ElectroMarket. We look forward to serving you again in the future!

Posted 1 year ago

“This is a ok product for price it looks good, you pay for what you get but this serves our purpose in our summer house”

Helpful Report

Posted 1 year ago

Thanks for taking the time to leave a review.

Posted 1 year ago

“Customer service is the best however, the product is not good.”

Helpful Report

Posted 1 year ago

Hello there Henry, Thanks for your kind words. We really appreciate your feedback. Please let us know how we can improve the product and we will pass this on to the manufacturer. Thanks again :)

Posted 1 year ago

“This speaker is amazing however I wish there was an option to adjust the bass level and that the charger port was on the front. Overall very happy with the ghetto blaster”

Helpful Report

Posted 2 years ago

“Delivered promptly, the bracket itself is good but it arrived with one of the tv securing bolts was bent and so you could tighten it. I should have returned the item but it was easier to get a friend to rethread and replace the bolt”

Helpful Report

Posted 2 years ago

Hi Graham, thank you for letting us know. I am sorry you had this experience with one of our products! If you do shop with us again, which we hope you do, and you have any issues at all please email the team at info@electromarket.co.uk and we will be happy to help!

Posted 2 years ago

“Sound quality isn’t great”

Helpful Report

Posted 3 years ago

“100 wats speaker plays like 35 wats”

Helpful Report

Posted 3 years ago

“I returned the item as it was not the required item that I purchased. Am a bit disappointed that I had to return the item at my own expense. And have not had any further information about the returned goods. I returned the item myself in person as I couldn't get a courier service to collect them.”

Helpful Report

Posted 3 years ago

“product is good (grandaughter chuffed), but delivery info leaves lots to be desired. If you say mon to fri before 8pm next day delivery thats what you should be trying to do, not 4 days later with people waiting in for deliveries that do not turn up.”

Helpful Report

Posted 3 years ago

“The product was very good but the delivery carton was damaged in transit. The mains plug was broken during the transit and one of the microphones doesn't work. Just waiting for the microphone to be replaced as we have replaced the power lead ourselves.”

Helpful Report

Posted 3 years ago

“A mixture of bad and good. The product (a Fenton portable turntable) was of poor quality. However the company's response to my complaint about it was excellent. A refund and paid postage return was agreed the same day.”

Helpful Report

Posted 3 years ago

“Not bad little speakers. Bluetooth seems to disconnect without warning. Speakers have a little crackle while in standby which is annoying. Music sounds decent but the crackling let’s them down.”

Helpful Report

Posted 3 years ago

“Product is good - everything I expected. I ordered it online having been told it would be next day delivery. I wanted it for when my grandchildren came, pre Christmas, for a weekend. It didn't come for five days - so they missed it.”

Helpful Report

Posted 3 years ago

“The product I received has a part which seems discoloured and repaired, as well as one unit which has a particularly loose battery”

Helpful Report

Posted 3 years ago

“Brilliant delivery time however the keyboard arrived with 2 keys not attached and the stand was damaged. The packaging itself was immaculate so it was likely to have been damaged before distribution which is a shame.”

Helpful Report

Posted 3 years ago

Hi there, we're sorry to hear you're not happy with the product you purchased from us. If you haven't already reached out to our customer service team, we'd be happy to assist you in resolving this for you. Please email us on service@electromarket.co.uk Best wishes, ElectroMarket Team

Posted 3 years ago

“Only holds 17 records says 30 so abit disappointed.”

Helpful Report

Posted 3 years ago

Hi Becky, we apologise you were not able to fit as many records as you could within the case. Unfortunately this can differ depending on how chunky the record sleeve and associated parts.

Posted 3 years ago

“Product good but I ordered the wrong item. I had to return straight away wasn’t happy as it cost me £10 to return so it has put me off recommending ElectroMarket”

Helpful Report

Posted 3 years ago

Hi Julie, sorry to hear you ordered the wrong item. As it arrived with you, this is seen as a unwanted return and so you are required to send this back to us.

Posted 3 years ago

“had to return an order I got a replacement but it arrived not sealed like the first but found to be in good working order I found the box full of animal hair suggesting the last person open the box had a pet.”

Helpful Report

Posted 3 years ago

Hi Dawn, we're sorry you found the item not to be sealed. Every single order we send out is sent out securely sealed. It is possible that it may have been opened during transit or thereafter and although out of our control, for this we apologise.

Posted 3 years ago

“Order wasn't delivered when it was supposed to be and speakers very cheaply made”

Helpful Report

Posted 3 years ago

Hi Paul, we're sorry to hear your order did not arrive on time. This is very unusual and is 99.9% of the time down to external couriers not delivering the item on the day of which they are supposed to. We apologise you found the speaker not to be up to standard, if you haven't already contacted our team, please email us on service@electromarket.co.uk so we can resolve this for you. Best regards.

Posted 3 years ago

ElectroMarket is rated 4.7 based on 3,329 reviews