ElectroMarket Reviews

4.7 Rating 3,329 Reviews

94 %

of reviewers recommend ElectroMarket

4.7

Based on 3,329 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About ElectroMarket:

We're ElectroMarket, a leading affordable Sound & Light retailer based in West Thurrock, Essex. Founded back in 2004, we are proud to offer the largest selection of quality sound and light equipment for our customers across the UK. From active speakers to DJ amplifiers, electronic drum kits and disco lights, you'll truly find a collection of products you wouldn't anywhere else. At ElectroMarket, we pride ourselves on the highest quality customer service and everything we do rotates around that. All of our customers should love shopping with us and never have to worry about any purchase they make. We are also one of the only brands in the industry to offer a 2-year warranty and up to 60-day returns on all online purchases.

Visit Website

Phone:

0203 326 0900

Email:

info@electromaket.co.uk

Location:

Logistics Centre, North 1,
North Sea Crossing,
Stanford-le-Hope
Essex
SS17 9ER

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ElectroMarket 5 star review on 11th April 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shocking company. If stock is faulty they never replace ...just thob you off with rubbish. Told me they had fixed my speaker when they hadn't then heard there was a problem with the circuit boards that they knew about and still never replaced. There are better out there .......buy cheap....buy twice”

Helpful Report

Posted 3 weeks ago

Dear Warren, Thank you for sharing your experience. We sincerely apologise for the issues you've encountered with your speaker and the lack of resolution provided. It’s disappointing to learn that we have not met your expectations, especially regarding the communication and handling of the faults. Your feedback is invaluable to us for improving our service and processes. We truly want to make this right. If you could reach out directly, we would appreciate the opportunity to further address your concerns. Thank you once again for your input. Best regards, The ElectroMarket Team

Posted 3 weeks ago

“People stay away from speakers Vonyx !!!!!!!! Absolutely rubbish cost me £350 what a load of rubbish stay well away ppl ! Thanks”

Helpful Report

Posted 1 month ago

Dear Warren, Thank you for taking the time to share your experience with the Vonyx speakers. We’re genuinely sorry to hear that you’re dissatisfied with your purchase. It’s always our goal to provide quality products that meet our customers' expectations. We understand your frustration and appreciate your feedback, as it helps us to improve our offerings. We would like the opportunity to address your concerns further, so please feel free to reach out to us directly. Your satisfaction is important to us, and we are here to assist you. Thank you again for your input. Best regards, The ElectroMarket Team

Posted 1 month ago

“Got the KB2 organ for Christmas. Can't get the single finger chords to work. Read the instruction over and over again, but failed to get single finger chords to work. I now think the KB2 organ is defective. What do I do?”

Helpful Report

Posted 3 months ago

“Your next day delivery doesn’t deliver . Warning folks don’t order from here if you desperately need before Xmas as they can’t guarantee and if the delivery is delayed customer services won5. Be in the slightest bit interested !”

Helpful Report

Posted 4 months ago

Dear Customer, Thank you for your feedback regarding the delivery experience. We sincerely apologize for the inconvenience you faced with your order not arriving as expected, especially with the urgency of needing it before Christmas. We understand how crucial timely deliveries can be during the holiday season, and we're sorry that we fell short in this instance. Your comments regarding our customer service have been noted, and we will certainly address this internally to ensure we provide better support in the future. If there’s anything specific we can do to assist you further, please don't hesitate to reach out. We're here to help. Thank you again for sharing your thoughts. Best regards, The ElectroMarket Team

Posted 4 months ago

“No instructions at all to set the system up! This is impossible to do without instructions! No trouble shooting assistance…. Turned unit on and it came up with “no disk” but you just have to guess what that means! When I first unboxed everything I was impressed with the look but as I have no idea how to set it ip and there are no instructions of diagrams on how to set it up I basically have unusable junk in my sitting room now. May be ok if you are a professional in this field but for the average person, save your self the stress and frustration of purchasing this system. You just wont be able to set it up!!!”

Helpful Report

Posted 9 months ago

“Hi i just got delivery today vonyx verve46 15pa, but its blutooth is not working.. Its only shows bt turned off.. I need return this how i can do this please tell me.. Thank you”

Helpful Report

Posted 1 year ago

“Ref: Order Number 749738 Very Poor Customer customer service as well as the poor product. We received new 2 sound boxes. Dropped and cracked. Then they reposted the new system took back the cracked one. But actual cordless speaker box, battery for the corded speaker, battery for the remote was missing. I have tried to contact them many times. No response. I requested to take back with full refund. God knows if I will get a response at all or not. It was ordered for my birthday party this Saturday. But no response from them. So stressful. Poor service with the poor product.”

Helpful Report

Posted 1 year ago

We are so sorry for this experience with us and the issues with your order. We understand how stressful and disappointing it must be to have your birthday arrangements affected by a faulty product. We try to provide our customers with the best service and products and this obviously did not happen in your case. We aim to respond to all of our customers within 24 hours (excluding weekends), unfortunately, due to receiving 5 replies from you within 24 hours, every additional email will flag the email chain as new, and therefore unfortunately delays our response. I can see our team have got back to you and has arranged for the missing parts to be sent to you and these will arrive with you tomorrow. Once again, we do apologise for all the inconvenience caused. Please let us know if there is anything more we can do to assist you. Thank you for your feedback.

Posted 1 year ago

“I don't normally write reviews but I feel I have to. These Speakers have no real volume to them, the bass is none existent and anything over 1/2 way on volume the speakers blow and have no deep bass capabilities the treble is too high. Just really bad speakers. I know there cheap but for 800w 15" speakers I would expect some sort of deep bass, but nothing.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave a review, we truly appreciate your feedback. We are sorry to hear you have been unhappy with the speakers. Please accept our apology for the disappointing experience, please contact our customer service team who will be more than happy to assist you with either a return for a refund or possibly an alternative product that would meet your requirements. Thank you for your valuable time and consideration.

Posted 2 years ago

“Bought a digital radio it can’t get a reception in the house yet all the other cheap radios that I have they can get a connection substandard cheap goods from this company and we’ll overpriced for the lack of quality”

Helpful Report

Posted 2 years ago

“I still haven’t received goods although yodel said to deliver fri 4-6 it didn’t arrive and yodel are still saying with driver (automated system). Can you chase your end please?”

Helpful Report

Posted 2 years ago

Hi Deborah, thank you for letting us know about the delivery, we are so sorry you had this experience. I have reached out to you via email so we can get this sorted for you.

Posted 2 years ago

“A100B Premium Bluetooth Ceiling Speaker System - 4 x FCS5 - Doesn't connect to LG or Alexa devices! And helpdesk unable to offer any technical support/suggestions. I bought this speaker system to use in my kitchen, where I have 2 devices from LG and an Alexa and the wall amp doesn't connect to either through Bluetooth. I am able to connect using my i-phone but it's far from ideal as the music goes off any time I need to use my phone or leave the room. If you too want a system to pair to your Amazon devices then definitely avoid this system.”

Helpful Report

Posted 2 years ago

“Unit went wrong after 2p min of use I'd had it as a spare so never tried it . Tried getting fixed but apparently no aftersales service in doubt to ever by another product. I've had an engineer trying to locate a main, board but it may cost as much as unit cost me !!!”

Helpful Report

Posted 2 years ago

“Would not order anything from thus company ever again, their service is appalling and the people are rude”

Helpful Report

Posted 2 years ago

“I bought amp as new output transformer no good and no after sake service I haven't been used it Rubbish”

Helpful Report

Posted 2 years ago

Hi Neville. I am sorry to hear you have had a bad experience with us. If you can email us at info@electormarket.co.uk we can look to get this resolved for you. This is the manned inbox that we use every day and should be picked up within 24 hours. I do hope we hear from you soon and we can get it sorted.

Posted 2 years ago

“I purchased the BGO30 power dynamics 4x speaker system. I cannot stress enough how awful the bass on it is. Do not waste your time buying it. I strongly advise anyone to go to your nearest curry’s and try out some systems, at least you can take them back in person too if they’re rubbish. Seeing how bad this system is has put me off buying things like this online. Honestly please don’t waste your time and money. Go to a shop and try some!”

Helpful Report

Posted 2 years ago

Hi there, we're sorry to hear that you had this experience with us. We can offer upgrades and replacements within 60 days of purchase if you are not happy but we hope that we resolved this quickly for you and that you change your mind about shopping with us in the future.

Posted 2 years ago

“Dissapointed, I bought the record player for my husbands birthday only to find the plug was broken.”

Helpful Report

Posted 3 years ago

“Bluetooth speaker was cheap and the sound was awful..”

Helpful Report

Posted 3 years ago

“Extremely disappointing! Not only was the product faulty, they didn't even come to pick up the product when they promised. I've lost 2 days of work to be at home so they can collect the large box. Definitely never buying anything from this company again. Very bad experience.”

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Posted 3 years ago

“Specs not what they say”

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Posted 3 years ago

“My goods are damaged”

Helpful Report

Posted 3 years ago

ElectroMarket is rated 4.7 based on 3,329 reviews