ElectroMarket Reviews

4.7 Rating 3,329 Reviews

94 %

of reviewers recommend ElectroMarket

4.7

Based on 3,329 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About ElectroMarket:

We're ElectroMarket, a leading affordable Sound & Light retailer based in West Thurrock, Essex. Founded back in 2004, we are proud to offer the largest selection of quality sound and light equipment for our customers across the UK. From active speakers to DJ amplifiers, electronic drum kits and disco lights, you'll truly find a collection of products you wouldn't anywhere else. At ElectroMarket, we pride ourselves on the highest quality customer service and everything we do rotates around that. All of our customers should love shopping with us and never have to worry about any purchase they make. We are also one of the only brands in the industry to offer a 2-year warranty and up to 60-day returns on all online purchases.

Visit Website

Phone:

0203 326 0900

Email:

info@electromaket.co.uk

Location:

Logistics Centre, North 1,
North Sea Crossing,
Stanford-le-Hope
Essex
SS17 9ER

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ElectroMarket 5 star review on 7th March 2025

Maurice

ElectroMarket 5 star review on 28th January 2025

Lee

ElectroMarket 5 star review on 24th January 2025

Anonymous

ElectroMarket 5 star review on 23rd January 2025

Paddy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Honestly I'm vey unhappy with their custome service team. Just make sure you get the right order and your unit is not dented upon delivery because you may not get this resolved. been going back and forth on their pickup return and seem it getting no where. even a friend complained same. Beware”

Helpful Report

Posted 1 month ago

Dear Customer, Thank you for taking the time to share your experience with us. We're truly sorry to hear that you were unhappy with our customer service and the delivery condition of your unit. It’s important that our customers receive their orders in perfect condition, and we regret any frustration you’ve encountered in trying to resolve this. Your feedback about the difficulties with returns is concerning, and we appreciate you bringing this to our attention. We are constantly striving to improve our service and your experience will help us address the issues at hand. If you would like to discuss this further, please reach out to us directly. We're here to help and would like the opportunity to make things right. Thank you again for your feedback. Best regards, The ElectroMarket Team

Posted 1 month ago

“My issue is that electromarket state when buying a product that if this is done before 2pm then there will be next day delivery. They use Yodel delivery service and so this is not the case. When I tracked my parcel via Yodel they give estimated delivery dates. Also require a signature etc etc. I just think that electromarket should not state next day delivery if ordered before 2pm if they know this won't happen. It's misleading.”

Helpful Report

Posted 1 year ago

Dear Customer, Thank you for taking the time to share your concerns with us. We apologize for the confusion regarding our next-day delivery promise and any inconvenience caused by Yodel's service. We understand how frustrating it can be when expectations aren’t met, and we appreciate your feedback as it highlights an area we need to improve. We strive to provide clear and accurate information about our delivery options, and your experience suggests we need to reinforce this with our partners. If there’s anything else we can do to assist you, please feel free to reach out to us directly. We're here to help and truly value your input. Thank you once again. Best regards, The ElectroMarket Team

Posted 3 weeks ago

“Bought a snow machine and a smoke machine both remote. And guess what does not say both machines use the same remotes so can’t be used. And there answer to me was basically sell me something more expensive. Not good at all and should be in description.”

Helpful Report

Posted 3 years ago

“Satisfied with the quick delivery and customer service, but unfortunately not the product.”

Helpful Report

Posted 3 years ago

Hi there, we're sorry to hear you're not happy with the product you purchased from us. If you haven't already reached out to our customer service team, we'd be happy to assist you in resolving this for you. Please email us on service@electromarket.co.uk Best wishes, ElectroMarket Team

Posted 3 years ago

“The item could not be found in the warehouse. My money was refunded”

Helpful Report

Posted 3 years ago

Hi Tricia, we apologise that there was a stocking issue with this item not being able to found within our warehouse. Although this is very rare, we understand how frustrating it can be. We hope we can still see you shop with us again soon.

Posted 3 years ago

“I am still to receive my item . I have an email from courier company advising me I have to pay €18.95 for customs Duty before they will release. I paid extra for Shipping and would have though this duty was covered in Price.”

Helpful Report

Posted 3 years ago

Hi Antoinette, we're sorry to hear your order was held up by customs. Unfortunately, this can be an occurrence when delivering over borders. We hope you've now got your order and if not we'd be happy to help you receive this - please email us on service@electromarket.co.uk

Posted 3 years ago

“The box arrived extremely damaged and had been opened. Can't say I was happy with response and if I want to send it back I may have to pay postage!! My daughter is opening a damaged box for Xmas.”

Helpful Report

Posted 3 years ago

We're sorry the box you received arrived damaged and looked like it had been opened. We can confirm that no boxes leaving us are left opened and the padding of the box should protect it against general bumps and bruises. We'd be happy to replace this for you, but unfortunately we do require this to be sent back to us. If you are happy to proceed with this, please contact us on service@electromarket.co.uk Apologies for any inconvenience caused, but we're 100% dedicated to getting this resolved for you.

Posted 3 years ago

“So purchased this for my outdoor Halloween display. Very disappointing as it does not blow out smoke continuously, you have to control by the remote. So effectively paid all the money for a light.”

Helpful Report

Posted 3 years ago

Hi Angela, we're sorry the device you purchased did not fit your requirements for your display. Unfortunately, some devices are controlled by remote whereas others can be programmed by DMX or preset 'shows' to blow out smoke to a pattern automatically.

Posted 3 years ago

“Received promptly but screws were missing”

Helpful Report

Posted 3 years ago

We're sorry the included screws from your product were missing, we'd like to resolve this for you as soon as possible. Please reach out to us at service@electromarket.co.uk

Posted 3 years ago

“First delivery was faulty. Replacement product worked but was poor quality, so I returned it but I had to pay for shipping, though site said full refund.”

Helpful Report

Posted 3 years ago

We're sorry that your delivery arrived faulty. Unfortunately, when it comes to delivering products such as speakers, there is always a slight chance of damage during transport. Although we strive to ensure all of our products are packaged well enough to withstand any damage, external factors can sometimes see issues still occur and this is sadly out of our control. As long as the product condition is 'as good as new' and unused, you do get a full refund of the product price. However, as per our returns policy (available at https://electromarket.co.uk/returns-policy) you must pay the cost of sending the item back when it comes to unwanted returns. We apologise for any confusion.

Posted 3 years ago

“Good set of speakers does help to have a power lead which didn’t come with them,had to go out and buy a lead no reply from company not very good”

Helpful Report

Posted 3 years ago

Hi Stephen, we're sorry that you didn't get a response from us, I've double-checked your name in our email inbox and I'm sadly unable to find any correspondence from you. Big apologies. We want to turn things around for you, please give us an email at service@electromarket.co.uk so we can resolve this.

Posted 3 years ago

“Unfortunately order got lost. Rang up for update. Said would re order but never did. Chased up again finally re ordered promised Saturday delivery but again never turned up until the Monday. Item arrived eventually and happy with product and price paid.”

Helpful Report

Posted 3 years ago

Hi Paul, we apologise that your order got lost. Unfortunately, sometimes external couriers can cause issues, and although issues occur in extremely limited circumstances, we understand how frustrating it can be. Please rest assured that we've taken your feedback on board and that we aim to improve our internal processes. We're glad you are happy with the product and price, and hope that you'll shop with us again in the near future.

Posted 3 years ago

“I bought a pair or speakers from electromarket (destiny entertainments) off ebay when I got the speakers they were not the ones I ordered but needed them so had to use them BUT on the night I found one speaker was not working correctly as is in the the tweeter ??? RUNG THEM A FEW TIMES FINALY GOT REPONCE !!! OK send it back £20 I had to pay 3 weeks later I'M Still waiting!!!!!!”

Helpful Report

Posted 8 years ago

“Bad quality. arrived damaged and unusable”

Helpful Report

Posted 8 years ago

“Considering we sent something back because it was faulty and ElectroMarket said they could not find the fault - not a good outcome!”

Helpful Report

Posted 8 years ago

“Hi, I thought you had sent the second set of speakers as the first set are damaged. However on opening the second set they are also damaged. Please could you send the courier to collect both speakers on Tuesday rather than tomorrow as I both set of speakers were damage will not be home. Many thanks Lavinia Leader”

Helpful Report

Posted 8 years ago

“machine worked only for short time”

Helpful Report

Posted 8 years ago

“it would not be in your interest for me to write a review of my transaction with you.”

Helpful Report

Posted 8 years ago

“I ordered a sound system on Thursday at 12.00 and paid the extra for next day delivery as I needed it for an event on Saturday, this was confirmed by an email to tell me delivery was expected Friday. I received a phone call and another email on Friday to tell me that my item was being dispatched and would be delivered Monday, when I explained that the item was needed for Saturday and that I had paid for overnight delivery, I was told 'That isn't how overnight delivery works' !!!! I then explained that I had worked in the overnight parcel business for 15 years and that's exactly how it works! I requested an upgrade to Saturday Delivery and was then told that I would be transferred to 'Customer Service' but was promptly disconnected. Everytime I tried calling back on their landline (which seemed to divert to mobile) they hung up on me each time without even speaking. The item did finally arrive Monday afternoon, too late for the event that I needed it for. Avoid!!”

Helpful Report

Posted 8 years ago

“I wanted a Lazer and was told you was out of stock and would have one in during the week. I paid for it over the counter and was told as soon as it arrives at the shop it would be sent out to me. A week later I phone to find out where my lazer is and was told it will not be arriving at your shop until 20th July! I would have ordered this lazer else where (my current supplier has them on the shelf) if I had been told in the first place it would take that long to get it from yourselves. This is the first time i have used your shop and to be honest it hasn't given me a very good first impression.”

Helpful Report

Posted 8 years ago

ElectroMarket is rated 4.7 based on 3,329 reviews