ElectroMarket Reviews

4.7 Rating 3,308 Reviews

94 %

of reviewers recommend ElectroMarket

4.7

Based on 3,308 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About ElectroMarket:

We're ElectroMarket, a leading affordable Sound & Light retailer based in West Thurrock, Essex. Founded back in 2004, we are proud to offer the largest selection of quality sound and light equipment for our customers across the UK. From active speakers to DJ amplifiers, electronic drum kits and disco lights, you'll truly find a collection of products you wouldn't anywhere else. At ElectroMarket, we pride ourselves on the highest quality customer service and everything we do rotates around that. All of our customers should love shopping with us and never have to worry about any purchase they make. We are also one of the only brands in the industry to offer a 2-year warranty and up to 60-day returns on all online purchases.

Visit Website

Phone:

0203 326 0900

Email:

info@electromaket.co.uk

Location:

Logistics Centre, North 1,
North Sea Crossing,
Stanford-le-Hope
Essex
SS17 9ER

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ElectroMarket 5 star review on 20th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order with them via Amazon, they use Yodel, parcel never delivered but claimed singed for looks like they never even tried or just kept it, no help after week from other company. Avoid if it goes wrong you will be left out of pocket.”

Helpful Report

Posted 6 years ago

We apologise that you didn't receive your parcel, unfortunately with external couriers this can occur in rare circumstances. However, we'll always send out your order again when this occurs.

Posted 3 years ago

“Any company can sell you kit but the after care team (luke) went above and beyond to help me out when I had a product manufacturing issue. Highly recommended these guys. Will be ordering more kit from this brillant company again very soon.”

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Posted 6 years ago

Thank you for your positive review, we're glad we could provide you with excellent service.

Posted 3 years ago

“So where's this refund? Hello, Thank you for your message. When are you available for us to collect the goods? Please note this is a Monday-Friday service. Once the goods are collected and back with us we will complete your refund for you. Kind regards Your Electro Market parcel number 15508004609754 Your parcel has been delivered and signed for by ADAM at 15:54 on Wed 12 Sep 2018 a credit note is NOT A REFUND”

Helpful Report

Posted 6 years ago

Hi Fox, we hope that we resolved this issue for you.

Posted 3 years ago

“When I ordered my speakers they were delivered the very next day. One of them developed a fault and the replacements were also organised on a next day service. I cannot fault them and would recommend them to anyone looking for product they sell.”

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Posted 6 years ago

Thank you for your positive review, we're glad we could provide you with excellent service.

Posted 3 years ago

“ElectroMarket made me happy because they supply decent kit and are the most efficient and helpful team of people I have ever dealt with. Thanks guys for everything, you are FAB! I LOVE MY NEW SPEAKER! X”

Helpful Report

Posted 6 years ago

Thank you for your positive review, we're glad we could provide you with excellent service. We hope to see you shop with us again.

Posted 3 years ago

“I wish all companies were like this. Bought two items for the lowest price anywhere and delivered next day as promised. I'm not a tekkie and they followed up with some amazing technical help. Absolutely first class and a pleasure to deal with. 5 stars all the way”

Helpful Report

Posted 6 years ago

Thank you for your positive review, we're glad we could provide you with excellent service. We hope to see you shop with us again.

Posted 3 years ago

“Excellent Customer Service”

Helpful Report

Posted 6 years ago

Thank you for your positive review, we're glad we could provide you with excellent service. We hope to see you shop with us again.

Posted 3 years ago

“Really great company, and I don't say that often! I've never been compelled to leave an online review of any sort before, but I couldn't let the good things electromarket do go unnoticed. They simply went above and beyond to help me...the salesman I spoke with spent an hour on the phone with me just giving me some much needed advice about being a mobile dj!! Very impressed! Didn't push me to buy anything, and seemed genuinely pleased to answer my questions. I was so impressed that I ended up buying a lot of gear from them, and I was even more impressed when the order turned up at my doorstep the next day! Packaged well and all in tact. Superb service, I will be back for sure!! Keep it up guys :)”

Helpful Report

Posted 6 years ago

Thank you for your positive review, we're glad we could provide you with excellent service. We hope to see you shop with us again.

Posted 3 years ago

“The sales guys really helped me get what I needed. I was going to buy something online but they told me to pop into the store so I could hear what I was about to buy. I was so glad I did because it wasn't what I needed. They showed me some other products and I brought the speakers I needed. I will be back!”

Helpful Report

Posted 7 years ago

Thank you for your review. Be sure to shop with us again very soon.

Posted 2 years ago

“I came across Electro Market by mistake. What a great Mistake it was. I placed my order yesterday and just received my BBA1764 Speakers. Got them up and working no problems. Great service, great product and excellent prices. Highly recommend these guys.”

Helpful Report

Posted 7 years ago

“Awful experience. Ordered a speaker, which only lasted 6 months before wouldn't turn on. They sent a replacement (after having to pay £20 return charge as ver 60 days). Got a second speaker - not the same as the first model was 'out of stock' even though was still listed on the website. This one lasted 1 week!!! This one was stick at the bottom, so clearly wasn't new. They again sent a replacement (again a different model). This one lasted 4 months. This time was overheating and not charging. The battery was also bulging. Returned again.”

Helpful Report

Posted 7 years ago

“This is a genuine review. I had a problem with speakers that Electronet exchanged 3 times without hesitation. All speakers were delivered the next day. Really good customer service, can't fault this company at all. Thanks”

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Posted 7 years ago

“Had a problem with one of my skytec speakers and the guys set up an exchange and will be ready for my next party by the weekend, 5* customer service and no fuss made great company”

Helpful Report

Posted 7 years ago

Thank you for your positive review, we hope to see you shop with us again soon.

Posted 2 years ago

“Really helpful staff. Explained the delivery service. Product came exactly on time and in good condition. Bought a pair of FENTON passive 300 watts each, home hi-fi speakers, to replace a pair of Accoustic Energy 150 watt speakers costing £299 in 2003. I kept blowing the sub-woofer speakers as i like some deep base sounds! And even on 3/4 power, i was getting a 'popping' sound and distortion, which kept ripping the cones. I'm not a 'purist hi-fi enthusiast' but i have also had a KEF 700 watt surround sound system, costing £800 in 2003. These FENTON 300 watt speakers are the best buy i've ever made! The sound is 5 times better than the brand named speakers i have had for the last 14 years! They are brilliant for the money (£125- delivered!!). I've given them some 'stick' in the week i've had them and i absolutely love the base, vibrating through my lounge floor! Pick your favourite guitar & base music! AC/DC, Dire Straits. Enigma, Eric Clapton, Jethro Tull, these speakers will eat them up! Fantastic; Recommend them; If i ever did burst a speaker...they're so good value, i'd just buy another pair, just to have for spares!!! Very, very, impressive for the price. Made in China! well good on them for re-producing a product, better than the popular brand names.”

Helpful Report

Posted 7 years ago

“Money back today please”

Helpful Report

Posted 7 years ago

“Bought pair of 8" skytec professional speakers, arrived a bit late, but worth every penny, thank you electomarket... Kickass!”

Helpful Report

Posted 7 years ago

“I have purchased quite a few products from these guys now and every time I am amazed at the price and the shipping time, one query sorted instantly! I praise all staff that have helped sort exchange and give advice on products. its my first choice for all my disco needs...”

Helpful Report

Posted 7 years ago

“The Customer Service was exemplary, Danny was exceptional and the other people I met also made me feel valued as a customer. I have nothing but praise for the whole service, from beginning to end. I am a totally satisfied customer and will be back, you can count on it. Thank you for all you did.”

Helpful Report

Posted 8 years ago

“Original carrier said it was delivered but it was not received. Retailer was fantastic and no messing about, sent a new order out on a different carrier for next day delivery before 12. Couldn't fault their service and resolution to the problem. I have made some orders with them since and will definitely use them in the future.”

Helpful Report

Posted 8 years ago

“Very good”

Helpful Report

Posted 8 years ago

ElectroMarket is rated 4.7 based on 3,308 reviews