ElectroMarket Reviews

4.7 Rating 3,334 Reviews

94 %

of reviewers recommend ElectroMarket

4.7

Based on 3,334 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About ElectroMarket:

We're ElectroMarket, a leading affordable Sound & Light retailer based in West Thurrock, Essex. Founded back in 2004, we are proud to offer the largest selection of quality sound and light equipment for our customers across the UK. From active speakers to DJ amplifiers, electronic drum kits and disco lights, you'll truly find a collection of products you wouldn't anywhere else. At ElectroMarket, we pride ourselves on the highest quality customer service and everything we do rotates around that. All of our customers should love shopping with us and never have to worry about any purchase they make. We are also one of the only brands in the industry to offer a 2-year warranty and up to 60-day returns on all online purchases.

Visit Website

Phone:

0203 326 0900

Email:

info@electromaket.co.uk

Location:

Logistics Centre, North 1,
North Sea Crossing,
Stanford-le-Hope
Essex
SS17 9ER

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ElectroMarket 5 star review on 23rd May 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your next day delivery doesn’t deliver . Warning folks don’t order from here if you desperately need before Xmas as they can’t guarantee and if the delivery is delayed customer services won5. Be in the slightest bit interested !”

Helpful Report

Posted 6 months ago

Dear Customer, Thank you for your feedback regarding the delivery experience. We sincerely apologize for the inconvenience you faced with your order not arriving as expected, especially with the urgency of needing it before Christmas. We understand how crucial timely deliveries can be during the holiday season, and we're sorry that we fell short in this instance. Your comments regarding our customer service have been noted, and we will certainly address this internally to ensure we provide better support in the future. If there’s anything specific we can do to assist you further, please don't hesitate to reach out. We're here to help. Thank you again for sharing your thoughts. Best regards, The ElectroMarket Team

Posted 6 months ago

“Fantasic store, great customer service how ever let down by delivery partner. The 'next day' is a lie as they use yodel who are national news for not being able to deliver, as such got it a day late. Not to bad normally how ever I chose them specifically for the next day to cover a failed product.,would hope a company would be on top of that or remove the next day”

Helpful Report

Posted 6 months ago

Hi there, Thank you for taking the time to leave us a review! We’re thrilled to hear that you found our store fantastic and appreciated our customer service. However, we sincerely apologize for the delivery issues you faced with our partner courier. We take your feedback seriously and will address these concerns with our logistics team to improve the overall experience. If you have any other questions or need assistance, please feel free to reach out. We truly value your support and hope to serve you better in the future!

Posted 6 months ago

“Great customer service! Quick, thorough, very helpful! Thank you!”

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Posted 6 months ago

“Its a review mark of two halves... Product was great and as expected. Good value for money. The delivery falls far short. Offering the 'order before 8pm for next day delivery' is just not the case. We received the product 5 days later which isn't unreasonable but not as advertised. I can't blame the courier as it hadn't been sent from the seller on a next day service!”

Helpful Report

Posted 6 months ago

Hi Hannah, Thank you for your honest review. We're glad to hear that you found the product to be great and good value for money! However, we truly apologize for the delivery issue you experienced. Our promise is to provide a reliable service, and we regret that this wasn't the case for your order. Your feedback is invaluable, and we will work hard to address the shipping concerns. If you need any further assistance, feel free to reach out to our customer service team!

Posted 6 months ago

“brilliant service and quick delivery”

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Posted 6 months ago

“Easy to order; very, very prompt delivery; well packaged, and goods look great, although not tested yet.”

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Posted 6 months ago

“although parcel was slightly delayed by one day at Yodel the emails received keeping me up to date on what was happening was excellent both from Yodel and Electromarket. The goods are a Christmas present for my Grandson and I am sure he will be delighted.”

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Posted 7 months ago

“Excellent service”

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Posted 7 months ago

Thank you for your excellent 5-star review! We’re so glad to hear that you received great service from us. It’s always our goal to provide the best experience possible, and your kind words truly motivate us to keep up the good work. If you ever have any questions or need assistance, please don't hesitate to reach out. We look forward to serving you again soon!

Posted 7 months ago

“as always a fast delivery with no complications”

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Posted 7 months ago

“A+++++++++++++++++”

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Posted 7 months ago

“Excellent quick delivery!”

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Posted 7 months ago

“Great products at reasonable prices. Extensive range to choose from and helpful staff and easy-to-use Web site. Great experience altogether.”

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Posted 8 months ago

“No issues, all good. Will use again.”

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Posted 8 months ago

“Great service.”

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Posted 8 months ago

“For the inital telephone call to this company all the way through to the sale every member of staff has been Amazing . Brett especially thank you to all involved :-)”

Helpful Report

Posted 9 months ago

Thank you so much for your fantastic 5-star rating of ElectroMarket! We truly appreciate your kind words and are thrilled to hear that you had an amazing experience from the initial telephone call all the way through to the sale. Brett and the entire team here at ElectroMarket are extremely grateful for your appreciation. We strive to provide exceptional service to our valued customers, and it is incredibly rewarding to know that our efforts have resonated with you. Thank you again for choosing ElectroMarket, and please do not hesitate to reach out to us if you have any further questions or need assistance in the future. We look forward to serving you again soon.

Posted 9 months ago

“great service no issues”

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Posted 9 months ago

“Great service, received a faulty moving head light. Called customer service (very helpful and efficient) and exchanged product the next day. Can highly recommend. Thank you!”

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Posted 9 months ago

Hi Nick, thank you for your positive review!

Posted 9 months ago

“Good quality great price great service”

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Posted 10 months ago

“Was easy to read about product and to purchase online, havevtried product out and so far I'm happy with it”

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Posted 10 months ago

“Excellent Customer Service - Highly Recommend this seller - Purchase a Andizio Milan DAB+ Radio and they exchanged it without any question - Differently would purchase from them again.”

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Posted 10 months ago

Hello Robert! Thanks for your fantastic feedback! Please get back to us if you need anything in the future All our best The Electromarket team

Posted 10 months ago

ElectroMarket is rated 4.7 based on 3,334 reviews