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ElectroMarket Reviews

4.7 Rating 3,265 Reviews

94 %

of reviewers recommend ElectroMarket

Company Reviews

Product Reviews

4.7

Based on 3,265 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About ElectroMarket:

We're ElectroMarket, a leading affordable Sound & Light retailer based in West Thurrock, Essex. Founded back in 2004, we are proud to offer the largest selection of quality sound and light equipment for our customers across the UK. From active speakers to DJ amplifiers, electronic drum kits and disco lights, you'll truly find a collection of products you wouldn't anywhere else. At ElectroMarket, we pride ourselves on the highest quality customer service and everything we do rotates around that. All of our customers should love shopping with us and never have to worry about any purchase they make. We are also one of the only brands in the industry to offer a 2-year warranty and up to 60-day returns on all online purchases.

Visit Website

Phone:

0203 326 0900

Email:

info@electromaket.co.uk

Location:

ElectroMarket, Unit C7, J31 Park, Motherwell Way,
ElectroMarket, Unit C7, J31 Park, Motherwell Way
West Thurrock
RM20 3XD

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ElectroMarket 5 star review on 9th March 2024

ElectroMarket 5 star review on 21st February 2024

ElectroMarket 5 star review on 11th February 2024

ElectroMarket 5 star review on 11th February 2024

ElectroMarket 5 star review on 11th February 2024

ElectroMarket 5 star review on 4th February 2024

ElectroMarket 5 star review on 4th January 2024

37

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered two items from electromarket one was speaker which was faulty and was making this horrible hissing sound as soon as you turn the power on. Second an amplifier which dididnt work from day 1. So my experience of electromarket has been an unpleasant one. Now i have to get two bulky items returned which i am waiting to hear from the customer service team which is going to be a difficult..very unhappy”

Posted 8 years ago

Hi Keetha, thank you for your review. We apologise sincerely for the issue you have had. I can see from our records that our Customer Services team has since issued you with a Returns Authorisation Number. If you need any further assistance from here on in, please do not hesitate to contact us.

Posted 8 years ago

“Shipment was incoplete.”

Posted 8 years ago

Hi Katarzyna, thank you for your review. We apologise that your order was not delivered complete. Please feel free to contact our Customer Services team at your convenience by phone: 0203 326 0900 or by email: service@electromarket.co.uk

Posted 8 years ago

“I ordered a portable speaker. When it arrived I tried it straight away. The speaker did not work. When I rang Customer Service I was promised an exchange and an email to confirm. The email never materialised and I'm still waiting for the replacement.”

Posted 8 years ago

Hi Stephen, thank you for your review. We apologise that your speaker was not in working order when you received it. I can see that our Customer Services team has since been in contact with you, and that the problem has been resolved. Please let us know if you require any further assistance

Posted 8 years ago

“still waiting for my order”

Posted 8 years ago

Hi Terry, thank you for your review. I am sorry to hear that you have not received your order on time. Please contact our customer services team at your convenience by phone:0203 326 0900 or by email:service@electromarket.co.uk. We look forward to hearing from you, and getting this resolved as quickly as possible.

Posted 8 years ago

“UK mail was late 3 days! Not the first time. They are not responsible!! Not happy!”

Posted 8 years ago

Hi Martin, Thanks for your review. We're sorry to hear that the courier did not deliver your order on time. I hope that you're perception of Electromarket has not been affected by this. Please feel free to contact us if you would like to discuss the issue further.

Posted 8 years ago

“Everything was ordered and came quickly enough, but I was sold something under the understanding I would not need a laptop and sure enough when everything came it was useless without the latter, so I had to then spend another £100 on a laptop. When I rang for advice and support I wasn't given any . So basically the overall experience was poor. Sorry to say this but it's unavoidable.”

Posted 8 years ago

Hi Chad, thank you for your review. We apologise for your unfavourable experience with us. I hope you can trust the fact that we would not mislead you intentionaly. I hope that we get the chance to prove to you what a great company we are one day. We hope you have a lovely christmas, and a happy new year.

Posted 8 years ago

“I have emailed you regarding exchanging these clamps as they are too big for my speaker poles............. I need lighting clamps to fit 35mm poles! but still you have not responded? Alan 07904411610”

Posted 8 years ago

Hi Alan. Thank you for your review. I have passed on your number to our Customer Services team, they will be happy to help you.

Posted 8 years ago

“service offered from supplier is very good and they were extremely helpful when I had to speak to them on the phone, however the courier service this firm uses is extremely poor and you end up on a merry go round not knowing when or if the item will ever arrive, my item never did arrive and had to ask for a refund.”

Posted 8 years ago

Hi Jason, thank you for your review. Thank you also for the kind compliments regarding Electromarket's services. We are sorry that you are unhappy with the courier, if there is anything else we can help you with, we would love to hear from you.

Posted 8 years ago

“goods delivered but they are faulty emailed them about a week ago still no response”

Posted 8 years ago

Hi Spencer, thank you for your review. I have looked through our emails and can see that our customer services team have made contact with you, and the problem looks to be solved. If you need any further help, please send us an email at info@electromarket.co.uk marked with the subject "FAO Adam", and I will personally get this sorted for you.

Posted 8 years ago

“I purchased a powered speaker on e bay, got a notification of shipping saying it would arrive on Tuesday 1st Dec or Wed. 2nd Dec. so arranged for someone to be in on both days, ... it didn't arrive, I phoned and was told it would be the following Tues /Wednesday ... then it arrived on Friday 4th Dec. ... speaker was OK, but the power lead and plug were packed inside the carton underneath the speaker with the weight of the speaker on top of it ... so when I opened it all up, the plug was broken.”

Posted 8 years ago

Hi Ted, thank you for your review. I would like to apologise for the inconvenience caused. I can see that our customer services team have sent you a replacement power cable, I hope that you have your speaker up and running now.

Posted 8 years ago

“Ordered the product and paid for before 2 next day delivery. It arrived at 1620 hrs. Contacted customer services who stated they would look into it and ring me back credited if I was correct. Nothing heard, recountacted them, told to put it onto an email and if correct would be credited. 2 days later still nothing. The actual product is fine and hope it stays that way.”

Posted 8 years ago

Hi Ian, our customer service team is always at hand to help with any problems. We usually endeavour to reply to emails within 24 hours, however we are experiencing a high number of emails at this peak time of the year. We will have someone resolve your case immediately. Sorry for the inconvenience.

Posted 8 years ago

“Don't get me wrong these speakers are really good but unfortunately they absolutely stink of fish and they are leaving as stinky fish smell all inside the house and I've only had them 3 days, they are now in my garage airing out but once again it's stinking the whole garage out, very disappointed”

Posted 8 years ago

Hi Jordan, this is highly unusual and we can only assume it is the glue that the speakers are constructed with that is causing the smell. If you are not entirely satisfied, you are well within your rights to return the goods for replacements. Please contact info@electromarket.co.uk for a speedy response.

Posted 8 years ago

“Having promised to send it via Royal Mail, the item was then sent by MyHermes. To further complicate matters, they supplied the wrong tracking number. Several calls and messages later, they were helpful.”

Posted 8 years ago

Hi Darren, sorry for the confusion. We hope you enjoy the equipement.

Posted 8 years ago

“I will say the product is excellent for the price. Regarding delivery, they were prompt next day delivery and on time. I will give 5 star for that, but please read on... However, the product arrived faulty, due to improper packing the power lead and the power plug was crushed and was not usable. The corner of the unit was also damaged. That is because the crushed plug caused a crack on the corner cosmetic attachment. Also there is some bit inside the box loose, like a piece of wood. All this would have been avoided, if little, common sense was used whilst packing. The actual outer box was not designed to hold a power lead. The power lead should have been attached separately outside (or) with proper packing material, so that the plug will not damage the unit. What a shame?”

Posted 8 years ago

Hi Daniel, we are sorry you have had a problem with your delivery. We would be happy to exchange the product. Please contact us on info@electromarket.co.uk with your Order ID and we will have this rectified immediately.

Posted 8 years ago

“The packaging arrived in a very poor condition it looked as if the two speaker boxes had been kicked or hit with a sharp object there were holes in both the boxes that the speakers came in fortunately the speakers themselves were not damaged one of the speakers were packed in a box that showed a different speaker on the outside of the box, the speaker stands were poorly packed in a box that looked as if it had been thrown about and walked on and was split open down the side. I was going to give these as a present, but couldn't give them in the boxes not a good way to promote your company. Maybe they were damaged in transit if so I would recommend you use a different carrier”

Posted 8 years ago

Hi Hudson, we apologise for the condition of the boxes. Sometimes boxes are damaged in transit. We work very closely with our courier companies and will take this up with them. Thank you for your review.

Posted 8 years ago

“Having purchased package 2 for a party we found the laser not working after trying to get through all Monday we called the sales team who. Assured us some one would get back to us that afternoon or next day Tuesday stil, no body has contacted us day 3 very poor service and we will not be recommending electo market to anyone”

Posted 8 years ago

Hi Garry, we apologise for the delay and hope you have received your new laser today. Thank you for your review.

Posted 8 years ago

“Ordered goods on Wednesday after 2pm cut off point, which was fine as I Paid the most expensive delivery charge DPD for next day delivery, expecting my disco lights to be delivered on the Friday. When I called on the the Friday afternoon as to enquire what time to expect delivery, I was told my order had not even been dispatched and they were hoping for delivery on Saturday. This was no good as I ordered in plenty of time and paid for it to ensure I had the lights for my 9 year olds disco party on the Friday night. No real apology was offered mearly a refund which was really no good and I had to take an afternoon off work to drive round and try and find some alternatives for that night. They then tried to deliver the goods on the Monday after I asked to cancel and I refused delivery and still awaiting a refund”

Posted 8 years ago

Hi Andrew, we are really sorry you did not receive your goods in time. We always try to deliver on time but sometimes the courier service can be delayed due to traffic and other unforeseen problems. Our customer service team have already been in touch with you regarding the refund. They are awaiting your reply. Once again sorry for the inconvenience this has caused you and your son.

Posted 8 years ago

“Product o.k. and arrived in specified time however I did not receive an invoice and when I phoned to request one I was greeted by a "lady" who had obviously been thrown out of charm school and was spoken to as if I was retarded.Will never deal with again.”

Posted 8 years ago

Hi Philip, sorry to hear you did not receive your invoice. It is usually automatically sent to your email and might have gone into your spam / junk mailbox. Thank you for your feedback and hope you enjoy using your dj products.

Posted 8 years ago

“the courier company was utterly incompetent”

Posted 8 years ago

Hi Abbey, we are really sorry you received your item late. The bank holiday does sometimes cause delays in service. Thank you for your feedback and hope you enjoy using your product.

Posted 8 years ago

“Got it fast ,speakers sounds good for the money , only one minus I got is that one of them has a crack on the top of the speaker like someone smash it with the ball hammer ,don't have time or money to resend it back does not effect the sound but would be nice to get something in one pice tho.....”

Posted 8 years ago

Hi Sebastian, sorry you have received a damaged item. if it's within 14 days we can exchange it for you free of charge. Please contact us at info@electromarket.co.uk quoting your order number, name and address and we will be able to process your request immediately.

Posted 8 years ago

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ElectroMarket is rated 4.7 based on 3,265 reviews