ElectroMarket Reviews

4.7 Rating 3,329 Reviews

94 %

of reviewers recommend ElectroMarket

4.7

Based on 3,329 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About ElectroMarket:

We're ElectroMarket, a leading affordable Sound & Light retailer based in West Thurrock, Essex. Founded back in 2004, we are proud to offer the largest selection of quality sound and light equipment for our customers across the UK. From active speakers to DJ amplifiers, electronic drum kits and disco lights, you'll truly find a collection of products you wouldn't anywhere else. At ElectroMarket, we pride ourselves on the highest quality customer service and everything we do rotates around that. All of our customers should love shopping with us and never have to worry about any purchase they make. We are also one of the only brands in the industry to offer a 2-year warranty and up to 60-day returns on all online purchases.

Visit Website

Phone:

0203 326 0900

Email:

info@electromaket.co.uk

Location:

Logistics Centre, North 1,
North Sea Crossing,
Stanford-le-Hope
Essex
SS17 9ER

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ElectroMarket 5 star review on 7th March 2025

Maurice

ElectroMarket 5 star review on 28th January 2025

Lee

ElectroMarket 5 star review on 24th January 2025

Anonymous

ElectroMarket 5 star review on 23rd January 2025

Paddy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dear Sales Man, We buy from you one V3 RS15A 3200W IPP Active DJ PA Club 15 Inch Speaker Stereo Package With Stands proucts. In Your Ebay site - http://www.ebay.co.uk/itm/V3-RS15A-3200W-IPP-Active-DJ-PA-Club-15-Inch-Speaker-Stereo-Package-With-Stands-/152089440899? – have this product with 1600W IPP Power Rating. We wanted to buy this product with 1600W Power Rating ! We received this priduct from you. We Problem: This product have only 800W Power Rating and not 1600 W ! Your Ebay Site does not contain real Power Rating number ! We buy one much lower product as that we wanted ! We believe that this is not a fair trade. Issue: 1. We sent back this product to you and you price we pay back. 2. Because you not qulity roduct sent, we would like compensation, that you send me more this product - http://www.ebay.com/itm/Vexus-Pro-18-inch-Powered-DJ-Active-Subwoofer-Bass-Bin-Sub-Speaker-1200W-/182110737128 - one par, or this product - http://www.ebay.com/itm/Pair-18-Active-Powered-Subwoofers-Bass-Bins-DJ-PA-Disco-Speakers-w-Poles-2000W-/182139625465 - one par. We belive, that you are fair Salesman and you understand we problem. We Waiting your response, Bbest regards, János Oravecz and Tibor Katona”

Helpful Report

Posted 8 years ago

“I bought a speaker set recently and provided good feedback. I then wanted a microphone so I ordered one and was charged £9 for next day delivery. I gave my details but the address was wrong. I rang again and was told that it would be corrected but it wasn't and was delivered to the wrong address. I rang next day to express dissatisfaction but no supervisor rang me back. I specifically told them not to survey me but they have. Good products but they are too busy to listen to customers.”

Helpful Report

Posted 8 years ago

“Good products, great prices but TERRIBLE customer service. I realised I'd placed an order for the wrong speakers, I phoned midday Thursday to cancel, which i was told they were. Thursday pm I received an email to say they were dispatched and I have phoned twice since to try and get these collected and also to upgrade my order to PAY MORE MONEY (hint hint) for the correct items, and am still waiting on a call from the 'sales team'”

Helpful Report

Posted 8 years ago

“Got charged £8 for next day delivery which turned up 4 days later customer service said because it was ordered after 2pm nothing on the site saying that plus after 2 pm the option of next day should be removed from the option”

Helpful Report

Posted 8 years ago

“brought a PA for home use but was not told about needing a mixer to applier sound, phoned up and said i was disappointed with system. asked me to drive for 1.5 hours each way only to spend more money, not discount was offered and service was cold to say the least.”

Helpful Report

Posted 8 years ago

“Ordered the speakers but for some reason they would not deliver to my girlfriend's sons address but did not find out for nearly a week they said they left a message on his phone it showed a message was left on phone and when retrieved there wasn't any message and no other attempt was made to contact until i emailed ask where my order was that's when i was informed it could only be sent to my address then told it would be sent on the Thursday to be received on Friday which did not happen received an email to say it would be delivered on the Monday instead i sent an email saying i wasn't happy and got no reply so very happy with speakers but service sucks.”

Helpful Report

Posted 8 years ago

“initially was very tricky to select bluetooth. Got there in end but appears a bit hit n miss. So now we use a cable for reliability but after only a few days it has begun to cut out every couple minutes. In conclusion; very disapointing purchase. We will be contacting Electromarket about iur issues. I really wish we could rate better as the sound when working is really good and loud.”

Helpful Report

Posted 8 years ago

“If you want cheap speakers with wildly exaggerated specs in a hurry for a kids party, then Electromarket is a fine company to buy from, but it's a different story when returning faulty goods. Maybe I just got an employee on the day he was about to resign, but telling a customer they've 'over-signalled the speaker', and that ' a volume knob is like a sluice gate...if it's not open all the way something will burst' reveals something of the contempt this company has for its customers. It's almost like they can't believe you'd be so stupid to buy from them! They did eventually replace the item. I can't use them again. Just buy Mackie or JBL, and steer clear.”

Helpful Report

Posted 8 years ago

“The product received was not as expected. I am awaiting a phone call from someone to discuss the matter further. I have made a return request to ebay.”

Helpful Report

Posted 8 years ago

“I bought a wire for my speakers and also wam nted to buy a DJ Stand and a DJ Screen. The person who delt with me was supposed to let me know when you had these two in stock but not come back to me yet. Are these item now in stock and can I order them please. K Bhanot”

Helpful Report

Posted 8 years ago

“Purchased two beamz Panther 25 however require to send them back as they are not bright enough I have been communicating with Bev and for the last two days I have been waiting for a telephone call to discuss send the unit back and getting refunded.”

Helpful Report

Posted 8 years ago

“Hey I am not happy about the product that I received.I ordered two skytec amp, skytec 6000 and Skytec 7000. I opened the boxes only today and on my surprise the amp. skytec 7000 was not well producted and was damaged.”

Helpful Report

Posted 8 years ago

“No speaker wire in box and I payed for it. Now having to wait for them to send it. Speaker sound quality not great considering there ment to be 400w max each speaker. Wont be using again for sure.”

Helpful Report

Posted 8 years ago

“hello ' My name is Asaf and I"m new customer The first thing I bought two similar machines. I got two different sized machines. I send an e-mail to the customer service about the cancellation of Paypal payment waiting I paid already in Bank transit I would be happy if you come back to me with answers regarding two issues Thanks ASAF”

Helpful Report

Posted 8 years ago

“I would love to write comments (good or bad) about Electromarket, however the mains lead supplied with the PA system purchased was crushed during transit, so I am unable to see if it works, I have left numerous phone messages (nobody ever answers the phone) but so far, 5 days, no reply.”

Helpful Report

Posted 8 years ago

“Purchased product on a Tuesday, was told it would be sent by 48h Courier. Friday came and the tracker said "Out For Delivery 08:57am" and I expected to have my product in time for the event id be using them in. Received no update on item, and couldn't get any contact with the supplier. Over the weekend, again no product received and no update was available on where the item was. Received the product Monday almost a week after purchasing. Very poor service.”

Helpful Report

Posted 9 years ago

“I received the above on Wednesday 24/2/16. When setting up the system we had two problems:- Couldn't find how to connect the two plastic attachments (with screws) no instructions in the booklet. The wireless head set not working. My husband emailed you to let you know and also rang on numerous occasions and left messages that we wanted to talk to someone to get some advice on the set up. To date we have had not call back and now had a return authorisation sent to return the head set and a confirmation that you are sending out a replacement head set. We are still in the dark about the two plastic pieces, and whether or not,(as we cannot find how to fit them), has anything to do with the head set not working? We received the replacement head set and again not working. All we wanted was someone to ring us to give advice but again to date this has not been forthcoming. I am very disappointed at the lack of verbal communication and assistance from you.”

Helpful Report

Posted 9 years ago

“As I am awaiting your reply on how to return the item ( message sent 26/02/16) it would be unfair to say anything yet.”

Helpful Report

Posted 9 years ago

“very different color tent than what was shown in the picture. Nowhere in the description did it say what color it is supposed to be. When I called them they said I had ordered the 'pireli' color. That does not even exist. I told them I could keep the skeleton and send them back the tent on my charge and they send me a white one. they said they would get back to me but never did.”

Helpful Report

Posted 9 years ago

“Identified a suitable replacement tweeter but when ordered could not supply it. They suggested a different replacement, sold in pairs although I needed only one. It was totally unsuitable in every respect even though the company had full specification of my needs. Items were returned but refund was slow to be processed and had to be chased up. I cannot recommend this company based on my experience.”

Helpful Report

Posted 9 years ago

ElectroMarket is rated 4.7 based on 3,329 reviews