ElectroMarket Reviews

4.7 Rating 3,329 Reviews

94 %

of reviewers recommend ElectroMarket

4.7

Based on 3,329 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About ElectroMarket:

We're ElectroMarket, a leading affordable Sound & Light retailer based in West Thurrock, Essex. Founded back in 2004, we are proud to offer the largest selection of quality sound and light equipment for our customers across the UK. From active speakers to DJ amplifiers, electronic drum kits and disco lights, you'll truly find a collection of products you wouldn't anywhere else. At ElectroMarket, we pride ourselves on the highest quality customer service and everything we do rotates around that. All of our customers should love shopping with us and never have to worry about any purchase they make. We are also one of the only brands in the industry to offer a 2-year warranty and up to 60-day returns on all online purchases.

Visit Website

Phone:

0203 326 0900

Email:

info@electromaket.co.uk

Location:

Logistics Centre, North 1,
North Sea Crossing,
Stanford-le-Hope
Essex
SS17 9ER

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ElectroMarket 5 star review on 11th April 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Appalling customer service. They are refusing to pay for return postage as product was not as described. Be aware that ‘lightening effect’ strobe just means fast continuous flashing, which is nothing like normal random lightening. Trading Standards being advised to investigate for misleading customers.”

Helpful Report

Posted 3 years ago

Hi Kevin, we apologise, unfortunately for unwanted returns, we do require you to send back the items to us in 'as good as new' and any associated cost does fall upon the consumer. With all due respect, the strobe light that you purchased is most definitely capable of producing a lightning effect, but we understand that there can be different variations as to what a customer could expect and may deem acceptable for such an effect. We're sorry you found this to not fit your specifications, however, our team would be happy to suggest alternatives that may work better for what you are trying to achieve.

Posted 3 years ago

“Parcel 3 delayed and when opened speaker was smashed and broken then resent and delayed again by yodel came a day late and lost a gig not Happy”

Helpful Report

Posted 3 years ago

Hi Paul, we're sorry that your speaker arrived smashed and broken. This did not leave our warehouse in this condition and must have been damaged in transit. We're sorry that this resulted in your plans being knocked awry. We hope that external factors such as couriers have not tarnished your view on us and that we can earn back your trust. Best regards

Posted 3 years ago

“Laser light broke after unplugging it on first use. Smoke machine didn’t come with any liquid. Laser light also didn’t sync to the beat of the music. Strobe light works fine but the others do not.”

Helpful Report

Posted 3 years ago

Hi Ethan, We're sorry to hear that your laser light broke upon unplugging it, this is very unusual and we'd like to fix this - please drop us an email at service@electromarket.co.uk Sadly, the smoke machine you purchased does not feature liquid as standard, however we do offer a whole variety of fluid options on our site for you to take a look at: https://electromarket.co.uk/lighting-effects/special-effects/fluids/smoke-machine-fluid We'd be happy to help you improve your output when it comes to your laser light synchronisation if you'd like some additional assistance from our technical team?

Posted 3 years ago

“I paid 5 pounds for next day delivery but the item was delivered 3 days later, if you do not mind wasting your money and time do buy at ElectroMarket, me and my family will never buy there again.”

Helpful Report

Posted 3 years ago

Hi Sandro, apologies that you are unhappy, however, we do state across our website that you must order before 8pm for next working day delivery - https://electromarket.co.uk/delivery-options. Unfortunately, you placed your order at 8.34pm which was past the cut-off time for our team. As your delivery then went into the weekend, the 'next working day' ended up being the day of which you received your order. However, we'd love to resolve this for you, please reach out to us at service@electromarket.co.uk. We hope we can earn back your trust.

Posted 3 years ago

“Shocking service False advertising on their site Would never use again”

Helpful Report

Posted 3 years ago

Hi Gary, We're sorry you're unhappy with our service. Unfortunately, with deliveries outside of the United Kingdom, there can occasionally be fees that are required to be paid which are at the moment, separate from us. In all instances, we ensure our shipping costs are paid for, but additional costs beyond that are not always applicable on our end. Best regards

Posted 3 years ago

“Poor as i didnt get the product. Had to cancel due to not being delivered despite me ringing in morning and given guarantee would be”

Helpful Report

Posted 3 years ago

Dear Zahir, we're sorry that you didn't get the product, this is exceptionally abnormal and we'd like more info on this case. Please email us on service@electromarket.co.uk so that we can resolve this and turn it around for you. Apologies again.

Posted 3 years ago

“I placed an order for an item on Sat 19 Dec, which according to the website it was “in stock” and could be delivered on a next working basis,- great to see, given that it was a Christmas present. On the afternoon of Monday 21 December, I noticed that I hadn’t received a tracking email only an invoice and a receipt of payment, so I decided to give them a quick call, only to be told that they had actually sold out and that they would need to refund me!!! From how I understood it, the item was ordered online by a number of people at the same time and the stock levels was not updating to reflect the number of sales. I was quite annoyed to hear this, firstly it made me wonder at what point would I have been advised of this had I not made the call, secondly here we are, only 4 days before Christmas, and not only do I not have the item, but I also don’t have the money to buy it “again”elsewhere, so I have to wait for the refund which I’m told could take up to 5 working days!!!!”

Helpful Report

Posted 4 years ago

We apologise that this issue occurred. This is exceptionally rare and should technically not occur at all, unless an order of the same item is to be placed at the exact and very time as of another individual. We're glad we could resolve this for you in time, but apologises that it cut it short to the big day.

Posted 3 years ago

“Order with them via Amazon, they use Yodel, parcel never delivered but claimed singed for looks like they never even tried or just kept it, no help after week from other company. Avoid if it goes wrong you will be left out of pocket.”

Helpful Report

Posted 6 years ago

We apologise that you didn't receive your parcel, unfortunately with external couriers this can occur in rare circumstances. However, we'll always send out your order again when this occurs.

Posted 3 years ago

“So where's this refund? Hello, Thank you for your message. When are you available for us to collect the goods? Please note this is a Monday-Friday service. Once the goods are collected and back with us we will complete your refund for you. Kind regards Your Electro Market parcel number 15508004609754 Your parcel has been delivered and signed for by ADAM at 15:54 on Wed 12 Sep 2018 a credit note is NOT A REFUND”

Helpful Report

Posted 6 years ago

Hi Fox, we hope that we resolved this issue for you.

Posted 3 years ago

“Awful experience. Ordered a speaker, which only lasted 6 months before wouldn't turn on. They sent a replacement (after having to pay £20 return charge as ver 60 days). Got a second speaker - not the same as the first model was 'out of stock' even though was still listed on the website. This one lasted 1 week!!! This one was stick at the bottom, so clearly wasn't new. They again sent a replacement (again a different model). This one lasted 4 months. This time was overheating and not charging. The battery was also bulging. Returned again.”

Helpful Report

Posted 7 years ago

“Money back today please”

Helpful Report

Posted 8 years ago

“The first thing I ordered from you was delivered damaged and the second time I ordered from you it was not shipped out to me AS PROMISED FOR NEXT DAY DELIVERY.”

Helpful Report

Posted 8 years ago

“Faulty goods!!!!”

Helpful Report

Posted 8 years ago

“Wae not adle to usa my £10 voucher”

Helpful Report

Posted 8 years ago

“Everything”

Helpful Report

Posted 8 years ago

“Firstly Rob has been very helpful, however we ordered 2 x speakers and an amp for a graduation present for my son, and for his graduation party this Saturday. The set arrived and after setting it up according to the instructions the amp after a short while caught fire. My son explained how he set it up to Rob, Rob agreed it was appropriate and a new amp was ordered. On receipt my husband helped set the system up (my husband used to set up amps and speakers for a living) the same thing happened, the amp actually caught light again after working fine for a minute or so. My sons party is this Saturday, we now have no system to celebrate his degree success and we would not like a replacement we just now want a refund which legally we are entitled to. The system is unsafe and we do not want it. You are charging us £20 for collection. PLEASE can we get this resolved so I can buy my son a replacement system for his party tomorrow! Thank you”

Helpful Report

Posted 8 years ago

“I paid £10 for Saturday delivery as I work during the week. The parcel arrived on Friday, so I had to get the delivery company to take it to my local Homebase. This meant I had to pay for a taxi so that I could pick it up after work. I rang Electro Market's customer service line to complain about this, but there was no answer. I left them a voicemail explaining the situation and asking them to call me back, but they didn't bother to return my call. Very shoddy company with atrocious customer service. One to avoid.”

Helpful Report

Posted 8 years ago

“Light fitting didn't work!!”

Helpful Report

Posted 8 years ago

“Just back home after doing a gig using SKYTEC 1600 speakers 2nd time using them and they packed in at 10pm 2nd night ruined already returned 1 speaker 2 weeks ago because that packed in aswell extremely disappointed and angry been djing for 30 years worst speakers ave ever had they will be getting returned and I want a full refund very poor quality speakers”

Helpful Report

Posted 8 years ago

“I din't recive my order.. Maibe something goes wrong”

Helpful Report

Posted 8 years ago

ElectroMarket is rated 4.7 based on 3,329 reviews