ElectroMarket Reviews

4.7 Rating 3,325 Reviews

95 %

of reviewers recommend ElectroMarket

4.7

Based on 3,325 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About ElectroMarket:

We're ElectroMarket, a leading affordable Sound & Light retailer based in West Thurrock, Essex. Founded back in 2004, we are proud to offer the largest selection of quality sound and light equipment for our customers across the UK. From active speakers to DJ amplifiers, electronic drum kits and disco lights, you'll truly find a collection of products you wouldn't anywhere else. At ElectroMarket, we pride ourselves on the highest quality customer service and everything we do rotates around that. All of our customers should love shopping with us and never have to worry about any purchase they make. We are also one of the only brands in the industry to offer a 2-year warranty and up to 60-day returns on all online purchases.

Visit Website

Phone:

0203 326 0900

Email:

info@electromaket.co.uk

Location:

Logistics Centre, North 1,
North Sea Crossing,
Stanford-le-Hope
Essex
SS17 9ER

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ElectroMarket 5 star review on 18th December 2025

Frank

ElectroMarket 5 star review on 7th December 2025

Bob

ElectroMarket 5 star review on 28th August 2025

Michael

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased the product as a Christmas present. It didn’t work and kept skipping on every vinyl we tried. Contacted customer service and heard nothing back. Hugely disappointed.”

Helpful Report

Posted 4 years ago

Hi there, we're sorry to hear you're not happy with the product you purchased from us. Unfortunately, our team is running at lower levels over Christmas with bank holidays inbetween so we apologise for the slower response times. If you haven't already had a resolution to this issue, please reach out to our service team and we'd be happy to assist you in resolving this for you. Please email us on service@electromarket.co.uk Best wishes, ElectroMarket Team

Posted 4 years ago

“The product is awful quality.”

Helpful Report

Posted 4 years ago

Hi there, we're sorry to hear you're not happy with the product you purchased from us. If you haven't already reached out to our customer service team, we'd be happy to assist you in resolving this for you. Please email us on service@electromarket.co.uk Best wishes, ElectroMarket Team

Posted 4 years ago

“Item easy to order and received in good time. However when opened on Xmas day the turntable is badly damaged. Which meant that my 16 year old son was gutted as he couldn't play the vinyls he received for Christmas. Not happy!!!!”

Helpful Report

Posted 4 years ago

“Never received my order, contacted them said they was sending another out as it got lost in the post and still haven’t received the order.”

Helpful Report

Posted 4 years ago

We're extremely sorry the courier did not deliver your order, although this is out of our control we apologise for this and are sorry you had to cancel. We're always happy to resend out any items that have gone missing in transit.

Posted 4 years ago

“Worst company I’ve ever dealt with! I purchased a snow machine, it broke after 2 days, I had a replacement one sent out and this one only lasted a day before breaking. Trying to arrange collection was a joke Aswell! I’d avoid this company and shop elsewhere”

Helpful Report

Posted 4 years ago

Hi Marco, we're really sorry to hear you're not happy with the service you received. The snow machine you bought is known to be reliable, so we're shocked to hear it failed on you twice. We offer our sincere apologies and hope we have now resolved this for you. Please feel to reach out on service@electromarket.co.uk if there is anything further we can do for you, as we would love to turn this around.

Posted 4 years ago

“Item broke after a week and cannot make contact to sort it.”

Helpful Report

Posted 4 years ago

Hi there, we're sorry to hear you're not happy with the product you purchased from us. If you haven't already came to a resolution with our customer service team, we'd be happy to assist you in resolving this for you. Please email us on service@electromarket.co.uk Best wishes, ElectroMarket Team

Posted 4 years ago

“Very poor! Item delivered ok, but ordered when Black Friday offer was on paid by PayPal! It did not give me a box to type the Black Friday code in and charged me full price, I rang up that day and was told that I would be refunded the discount and he would sort it wed morning! He didn’t even ask for any details I gad to ask him to take a note of my order no and tel no!! I’ve heard nothing since!! Still been charged the full amount - very poor customer service !”

Helpful Report

Posted 4 years ago

Hi Alix, we're sorry to hear you had trouble adding the promotional code to your order. Please could you reach out to our team on service@electromarket.co.uk so that we can resolve this for you? Best wishes.

Posted 4 years ago

“The item I purchased was not as described It was advertised as a quality sounding unit but it sounds like a child’s toy record player I was offered a refund but told I would have to pay my own return fees I should not have to pay to return something that is not as advertised This then put me off purchasing a replacement ( better ) unit from you”

Helpful Report

Posted 4 years ago

Hi Stephen, we're sorry you are unhappy with your purchase. We see you purchased one of our best-selling products and a product that is tried and tested to offer quality sound, however we're sorry you found this to fall short. Unfortunately, with 'unwanted returns' you do have to pay to return it, as we're unable to cover all costs regarding this, alternatively, this can be dropped off at our warehouse for free. It may be possible that a replacement device would be better sounding, and we'd really love to resolve this for you. Please reach out to us on service@electromarket.co.uk so that we can come to a resolution. Many thanks

Posted 4 years ago

“Bought a home Karaoke system from electromarket via ebay and to be honest I am very disappointed with the quality of the item, the amp and mics are gutless which leaves the speakers with white noise as the mic volume has to be turned up so high to get any sound from them. the speakers are decent for music if all your doing is playing music. Would I recommend Home karaoke system nope steer well clear, If I don't get an acceptable response in terms of returning the item I will be leaving another review.”

Helpful Report

Posted 4 years ago

Hi Rhys, our team has reached out to you on livechat to resolve this for you. We'll be happy to offer a refund or a replacement if you are not happy with the current device you have. Please do not fear, we'll get this resolved for you.

Posted 4 years ago

“The second time of using the amps after it running perfectly the first time juat days after purchase the amps though sparks out of them and started to smoke.”

Helpful Report

Posted 4 years ago

Hi Tom, we're shocked to hear of your findings with the device. This should not be the case at all and we want to resolve this for you ASAP. Please contact us on service@electromarket.co.uk so we can get this device replaced or offer you a refund.

Posted 4 years ago

“Just wanted to say a massive thank you to RYAN IN CUSTOMER SERVICES, without his professional attitude & knowledge I would never use or recommend electromarket again. After numerous errors from the warehouse RYAN was apologetic for your mistakes, but ensured we received the right equipment on time. Many thanks RYAN for restoring the faith!! Lee Carter.”

Helpful Report

Posted 4 years ago

Hi Lee, we're sorry you encountered issues with our service and we hope that we have now resolved this for you.

Posted 4 years ago

“The Bluetooth doesn't work.”

Helpful Report

Posted 4 years ago

Hi C, we're sorry you're having trouble with the Bluetooth connectivity on your recent purchase. We'd like to assist you in ensuring this works as correct, please reach out to us on service@electromarket.co.uk Many thanks

Posted 4 years ago

“Wrong item received”

Helpful Report

Posted 4 years ago

We apologise you received the wrong item, this is exceptionally rare. We'd really like to resolve this for you, if you haven't already, please contact our team on service@electromarket.co.uk

Posted 4 years ago

“Sorry to be writing this as everything I have ever bought from Electro Market has been excellent. But I cannot give this system more than 1 star. The mixer creates a horrible hiss which can be heard, No matter what I do. Plug straight into the Sub woofer and the hiss goes away. For an aparant 800w system. It seriously lacks in power. The tops are very tinny..and even before anywhere near the limiter, The sound distorts. For a system that is nearly £500. I can't help but feel very disappointed. I'm afraid they're going to sit in the back of the garage. As any DJ knows..If you can't trust your equipment..It never gets used. Sorry. Graham.”

Helpful Report

Posted 4 years ago

Hi Graham, we're sorry to hear that you're encountering issues with the mixer that you bought from us. The mixer should most definitely not be hissing as you explain if the usage of the device is of standard. We really want to get this resolved for you, if you haven't already, please contact our team on service@electromarket.co.uk so we can offer you a few options to turn this situation around for you. Best regards.

Posted 4 years ago

“Appalling customer service. They are refusing to pay for return postage as product was not as described. Be aware that ‘lightening effect’ strobe just means fast continuous flashing, which is nothing like normal random lightening. Trading Standards being advised to investigate for misleading customers.”

Helpful Report

Posted 4 years ago

Hi Kevin, we apologise, unfortunately for unwanted returns, we do require you to send back the items to us in 'as good as new' and any associated cost does fall upon the consumer. With all due respect, the strobe light that you purchased is most definitely capable of producing a lightning effect, but we understand that there can be different variations as to what a customer could expect and may deem acceptable for such an effect. We're sorry you found this to not fit your specifications, however, our team would be happy to suggest alternatives that may work better for what you are trying to achieve.

Posted 4 years ago

“Laser light broke after unplugging it on first use. Smoke machine didn’t come with any liquid. Laser light also didn’t sync to the beat of the music. Strobe light works fine but the others do not.”

Helpful Report

Posted 4 years ago

Hi Ethan, We're sorry to hear that your laser light broke upon unplugging it, this is very unusual and we'd like to fix this - please drop us an email at service@electromarket.co.uk Sadly, the smoke machine you purchased does not feature liquid as standard, however we do offer a whole variety of fluid options on our site for you to take a look at: https://electromarket.co.uk/lighting-effects/special-effects/fluids/smoke-machine-fluid We'd be happy to help you improve your output when it comes to your laser light synchronisation if you'd like some additional assistance from our technical team?

Posted 4 years ago

“I paid 5 pounds for next day delivery but the item was delivered 3 days later, if you do not mind wasting your money and time do buy at ElectroMarket, me and my family will never buy there again.”

Helpful Report

Posted 4 years ago

Hi Sandro, apologies that you are unhappy, however, we do state across our website that you must order before 8pm for next working day delivery - https://electromarket.co.uk/delivery-options. Unfortunately, you placed your order at 8.34pm which was past the cut-off time for our team. As your delivery then went into the weekend, the 'next working day' ended up being the day of which you received your order. However, we'd love to resolve this for you, please reach out to us at service@electromarket.co.uk. We hope we can earn back your trust.

Posted 4 years ago

“Shocking service False advertising on their site Would never use again”

Helpful Report

Posted 4 years ago

Hi Gary, We're sorry you're unhappy with our service. Unfortunately, with deliveries outside of the United Kingdom, there can occasionally be fees that are required to be paid which are at the moment, separate from us. In all instances, we ensure our shipping costs are paid for, but additional costs beyond that are not always applicable on our end. Best regards

Posted 4 years ago

“Poor as i didnt get the product. Had to cancel due to not being delivered despite me ringing in morning and given guarantee would be”

Helpful Report

Posted 4 years ago

Dear Zahir, we're sorry that you didn't get the product, this is exceptionally abnormal and we'd like more info on this case. Please email us on service@electromarket.co.uk so that we can resolve this and turn it around for you. Apologies again.

Posted 4 years ago

“I placed an order for an item on Sat 19 Dec, which according to the website it was “in stock” and could be delivered on a next working basis,- great to see, given that it was a Christmas present. On the afternoon of Monday 21 December, I noticed that I hadn’t received a tracking email only an invoice and a receipt of payment, so I decided to give them a quick call, only to be told that they had actually sold out and that they would need to refund me!!! From how I understood it, the item was ordered online by a number of people at the same time and the stock levels was not updating to reflect the number of sales. I was quite annoyed to hear this, firstly it made me wonder at what point would I have been advised of this had I not made the call, secondly here we are, only 4 days before Christmas, and not only do I not have the item, but I also don’t have the money to buy it “again”elsewhere, so I have to wait for the refund which I’m told could take up to 5 working days!!!!”

Helpful Report

Posted 5 years ago

We apologise that this issue occurred. This is exceptionally rare and should technically not occur at all, unless an order of the same item is to be placed at the exact and very time as of another individual. We're glad we could resolve this for you in time, but apologises that it cut it short to the big day.

Posted 4 years ago

ElectroMarket is rated 4.7 based on 3,325 reviews