ElectroMarket Reviews

4.7 Rating 3,325 Reviews

95 %

of reviewers recommend ElectroMarket

4.7

Based on 3,325 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About ElectroMarket:

We're ElectroMarket, a leading affordable Sound & Light retailer based in West Thurrock, Essex. Founded back in 2004, we are proud to offer the largest selection of quality sound and light equipment for our customers across the UK. From active speakers to DJ amplifiers, electronic drum kits and disco lights, you'll truly find a collection of products you wouldn't anywhere else. At ElectroMarket, we pride ourselves on the highest quality customer service and everything we do rotates around that. All of our customers should love shopping with us and never have to worry about any purchase they make. We are also one of the only brands in the industry to offer a 2-year warranty and up to 60-day returns on all online purchases.

Visit Website

Phone:

0203 326 0900

Email:

info@electromaket.co.uk

Location:

Logistics Centre, North 1,
North Sea Crossing,
Stanford-le-Hope
Essex
SS17 9ER

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ElectroMarket 5 star review on 18th December 2025

Frank

ElectroMarket 5 star review on 7th December 2025

Bob

ElectroMarket 5 star review on 28th August 2025

Michael

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sales manager was quick to take £1300 from me. I left, took the equipment to where I wanted to use it to find out that the venue had prohibited the use of lasers (I'm not a DJ by the way). The kit was then of no use to me for the show I was planning to do. I asked to return the kit I had a few days later to be told 'No - returns policy is credit note or exchange only' the Sales manager was hard and fast about this showing no empathy. I wanted the stuff same day so drove from Surrey to collect it. Had I waited over night for delivery with my order placed over the internet the whole situation would have been different. I have no reason to use your service again.. I will encourage others at this time to do the same.”

Helpful Report

Posted 9 years ago

Hi, thank you for your review. We hope to get this issue sorted for you as quickly as possible. Please contact our customer services team at your convenience, by phone: 0203 326 0900 or by email: service@electromarket.co.uk

Posted 9 years ago

“bonjour je vous ai deja écrit un mail pour mon mécontentement mais pas de retour de votre par je vous ai acheté une machine Beamz DMX Dry Ice Effect Atmospheric Smoke Fogger Machine Fluids DJ Disco Party elle est arrivé cher moi avec tous le angles et la fasse avant écrasé et déformé car très mal protégé pour le voyage , les roues de la machine sont passé a travers la protection et le carton très mauvais conditionnement de ElectroMarket Fabrication !!! la séparation du compartiment des glaçons pas étanche 1 centimètre d'espace entre les cloisons donc la fumée passe a coter des glaçons et la fumée ne reste pas au sol . je dessus mais que faire ?”

Helpful Report

Posted 9 years ago

Hi Eric, thank you for your review. Unfortunately items can sometimes get damaged during transit. This is a very rare occurrence, and we apologise that you have found yourself as one of the unlucky ones. I can from our records that the issue has since been resolved. Please do not hesitate to contact us if you have any further queries.

Posted 9 years ago

“I am still waiting on Danny to send me the two bags that go with the disco stand and light cloth that goes with it. How long can it possibley take? Gary”

Helpful Report

Posted 9 years ago

Hi Gary, thank you for your review. I will pass this on to Danny, and we will get this resolved for you as quickly as possible.

Posted 9 years ago

“Faulty item and an age to get refunded”

Helpful Report

Posted 9 years ago

“Buying an item was smooth transaction. Delivery slow & refunds terrible”

Helpful Report

Posted 10 years ago

Hi Adrian, thank you for your review. We are happy to hear that you found our ordering process smooth and apologise that the delivery speed was not as expected. We hope you enjoy your order

Posted 9 years ago

“Didn't get the item I needed and I'm still waiting for more stuff!!! Also takes ages for someone to pick the phone up when I try and sort things out”

Helpful Report

Posted 10 years ago

Hi Jodie, thank you for your review. We're sorry to hear that you weren't able to find the item you needed. We have been experiencing a high volume of calls lately, so apologies for the fact that you had to wait on hold. We have put the necessary provisions in place to stop this from happening in the future. If you would like to discuss anything further, please feel free to contact our customer services team by phone: 0203 326 0900 or by email: service@electromarket.co.uk

Posted 9 years ago

“I ordered a smoke machine unit and it arrived in a bashed up presentation box. Opened it up to find it had already been used (it was scratched and dented) which was very disappointing as it was bought for a Christmas present and paid full price for it. This was approx. 1 week before Christmas. I contacted the customer services dept. and was told that each package was checked over before dispatched. I explained this wasn't the case and provided pictures. It was then agreed a new unit would be exchanged & delivered on Christmas eve cutting it tight (explained this was urgent as it was Christmas present) I then received a text message to say it would be delivered between 11.21 - 12.21 feeling hopeful it was going to arrive. Nothing! I continued to wait in for the rest of the day- just in case. Also called / emailed the customer service to no reply. Eventually got in touch and was told a new unit would be sent out. It arrived in a slightly better condition but yet again can see it has blatantly been used. In summary I'm really disappointed as I was quite excited with the products I saw on the website. Didn't know it would be second hand.”

Helpful Report

Posted 10 years ago

“Disco light come in little damage. All 3 mirrors are little damage. Need replace. Light is probably from returns unpacked before me.”

Helpful Report

Posted 10 years ago

Hi Marcin, thank you for your review. We apologise that your items arrived damaged. I would advise that you contact our Customer Services team, either by phone: 0203 326 0900 or by email: service@electromarket.co.uk. They will sort the issue for you as swiftly as possible.

Posted 9 years ago

“Still not received my item and been robbed I will let everyone know on ebay not to buy ftom you”

Helpful Report

Posted 10 years ago

“THE ITEM ARRIVED DAMAGED AND THE PLUG WAS BROKEN.”

Helpful Report

Posted 10 years ago

Hi Javier, thank you for your review. I apologise that your item arrived damaged. Please contact our customer services team at your convenience, and they will be happy to get this sorted for you. You can contact them by phone:0203 326 0900 or by email:service@electromarket.co.uk

Posted 10 years ago

“Where is my refund??????????????????????????”

Helpful Report

Posted 10 years ago

Hi Paul, please contact our Customer Services team by phone:0203 326 0900 or by email:service@electromarket.co.uk and they will be more than happy to help you.

Posted 10 years ago

“first delivery was on time with two lights in package yet I brocken light came with the other light fittings rattling inside casing I phoned was phoned back instantly was to receive a reaplacement for both lights wihin 2 days no delivery arrived had to phone again was answered promptly after being cut off ist call and received a phone call straight back with assurance that no order for replacement had been placed and I would receive a replacement in two days . had to ask for order to be tested before being put into van they appeared within time estimated and while one replacement was working and strurdy other light still had a rattling inside casing yet light worked by this time I was to knocked to phone back a third time requesting yet another replacement and unsettled had to keep both lights due to not whishing any more stress and waiting for another arrival I hope this feedback improves your standards and quality of goods”

Helpful Report

Posted 10 years ago

“Ask me for a review even though I've been text three days in a row that delivery will be coming still waiting. Placed order by phone nine days ago would call but you don't open Sundays. Not happy”

Helpful Report

Posted 10 years ago

Hi Howard, thank you for your review. I'm sorry to hear the trouble you've had. I hope your order has since arrived and you can go about enjoying your new products. If you have any further troubles, please do not hesitate to contact us by phone: 0203 326 0900, or by email: service@electromarket.co.uk

Posted 10 years ago

“Don't use this seller!!!!! I bought this item , paid for it immediately and had it delivered within 2 days . Then i received a non payment on my account even aftee contacting the seller repeatedly .”

Helpful Report

Posted 10 years ago

Hi Neil, we apologise for this but Ebay usually send automated messages that we cannot control when payment hasn't cleared. Sorry for the inconvenience this has caused you.

Posted 10 years ago

“2 of the units I bought came damaged,1of which struggles to actually switch on.”

Helpful Report

Posted 10 years ago

Hi Ben, so sorry this has happen. We can always exchange or refund within 14 days and if its a manufacturing fault you have a 12 month warranty. Please contact info@electromarket.co.uk for further assistance.

Posted 10 years ago

“I'm not happy I have emailed you i did not receive my smoke machine I asked for my money back but didn't get a reply I wanted it for my party which was 31st November and It didn't arrive so I would like a refund.”

Helpful Report

Posted 10 years ago

Hi Tracey, we are sorry you did not receive your order by the 31st. We will of course give you a full refund if we find it was ordered in plenty of time. Please contact info@electromarket.co.uk and our customer services team will get back to you as soon as possible.

Posted 10 years ago

“Aux connection at the back of the unit already damaged and used only in the home after second time of using the product, also the customer service is terrible as they never answer the phone and never call back.”

Helpful Report

Posted 10 years ago

Hi Kevel, thank you for your review. You are covered by our 14 day money back guarantee if you wish to return the product. Please contact info@electromarket.co.uk with your Order Number and we will resolve this issue for you asap.

Posted 10 years ago

“Rubbish... I brought two active speakers from this company and the day they come one doesn't work. I try to call and I just get put into voicemail. And the one that does work the quality wouldn't even pass as average. As soon as you turn the base up it goes distorted. Cheap horrible make. Never again will I buy from this company.”

Helpful Report

Posted 10 years ago

Hi Aaron, we are sorry that you are having some difficulties. Can we ask what Amp you have plugged in as this can affect the performance of the speakers?

Posted 10 years ago

“I ordered a product which was meant to arrive within 5 days. It never did so I had to contact them and they told me it was lost and reassured me it would be redelivered in the next two days. When the courier arrived he told me that he was meant to collect the product I "received" in order to give me the new one. I told him that it was lost and he didn't have to pick up anything, he left with my product as he was instructed to collect the product from me and then give me the new one. I chased up their customer service who provided an extremely poor service, no manners and they promised me that the product would be redelivered again today... well guess what.. I haven't received it”

Helpful Report

Posted 10 years ago

Hi Benedetta, we are extremely sorry this has happen. Please contact us on info@electromarket.co.uk for a manager to review your order. We will try to do everything we can to rectify this as soon as possible.

Posted 10 years ago

Helpful Report

Posted 10 years ago

ElectroMarket is rated 4.7 based on 3,325 reviews