ElectroMarket Reviews

4.7 Rating 3,322 Reviews

95 %

of reviewers recommend ElectroMarket

4.7

Based on 3,322 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About ElectroMarket:

We're ElectroMarket, a leading affordable Sound & Light retailer based in West Thurrock, Essex. Founded back in 2004, we are proud to offer the largest selection of quality sound and light equipment for our customers across the UK. From active speakers to DJ amplifiers, electronic drum kits and disco lights, you'll truly find a collection of products you wouldn't anywhere else. At ElectroMarket, we pride ourselves on the highest quality customer service and everything we do rotates around that. All of our customers should love shopping with us and never have to worry about any purchase they make. We are also one of the only brands in the industry to offer a 2-year warranty and up to 60-day returns on all online purchases.

Visit Website

Phone:

0203 326 0900

Email:

info@electromaket.co.uk

Location:

Logistics Centre, North 1,
North Sea Crossing,
Stanford-le-Hope
Essex
SS17 9ER

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ElectroMarket 5 star review on 18th December 2025

Frank

ElectroMarket 5 star review on 7th December 2025

Bob

ElectroMarket 5 star review on 28th August 2025

Michael

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything was ordered and came quickly enough, but I was sold something under the understanding I would not need a laptop and sure enough when everything came it was useless without the latter, so I had to then spend another £100 on a laptop. When I rang for advice and support I wasn't given any . So basically the overall experience was poor. Sorry to say this but it's unavoidable.”

Helpful Report

Posted 10 years ago

Hi Chad, thank you for your review. We apologise for your unfavourable experience with us. I hope you can trust the fact that we would not mislead you intentionaly. I hope that we get the chance to prove to you what a great company we are one day. We hope you have a lovely christmas, and a happy new year.

Posted 10 years ago

“I have emailed you regarding exchanging these clamps as they are too big for my speaker poles............. I need lighting clamps to fit 35mm poles! but still you have not responded? Alan 07904411610”

Helpful Report

Posted 10 years ago

Hi Alan. Thank you for your review. I have passed on your number to our Customer Services team, they will be happy to help you.

Posted 10 years ago

“goods delivered but they are faulty emailed them about a week ago still no response”

Helpful Report

Posted 10 years ago

Hi Spencer, thank you for your review. I have looked through our emails and can see that our customer services team have made contact with you, and the problem looks to be solved. If you need any further help, please send us an email at info@electromarket.co.uk marked with the subject "FAO Adam", and I will personally get this sorted for you.

Posted 10 years ago

“I purchased a powered speaker on e bay, got a notification of shipping saying it would arrive on Tuesday 1st Dec or Wed. 2nd Dec. so arranged for someone to be in on both days, ... it didn't arrive, I phoned and was told it would be the following Tues /Wednesday ... then it arrived on Friday 4th Dec. ... speaker was OK, but the power lead and plug were packed inside the carton underneath the speaker with the weight of the speaker on top of it ... so when I opened it all up, the plug was broken.”

Helpful Report

Posted 10 years ago

Hi Ted, thank you for your review. I would like to apologise for the inconvenience caused. I can see that our customer services team have sent you a replacement power cable, I hope that you have your speaker up and running now.

Posted 10 years ago

“Ordered the product and paid for before 2 next day delivery. It arrived at 1620 hrs. Contacted customer services who stated they would look into it and ring me back credited if I was correct. Nothing heard, recountacted them, told to put it onto an email and if correct would be credited. 2 days later still nothing. The actual product is fine and hope it stays that way.”

Helpful Report

Posted 10 years ago

Hi Ian, our customer service team is always at hand to help with any problems. We usually endeavour to reply to emails within 24 hours, however we are experiencing a high number of emails at this peak time of the year. We will have someone resolve your case immediately. Sorry for the inconvenience.

Posted 10 years ago

“Having promised to send it via Royal Mail, the item was then sent by MyHermes. To further complicate matters, they supplied the wrong tracking number. Several calls and messages later, they were helpful.”

Helpful Report

Posted 10 years ago

Hi Darren, sorry for the confusion. We hope you enjoy the equipement.

Posted 10 years ago

“I will say the product is excellent for the price. Regarding delivery, they were prompt next day delivery and on time. I will give 5 star for that, but please read on... However, the product arrived faulty, due to improper packing the power lead and the power plug was crushed and was not usable. The corner of the unit was also damaged. That is because the crushed plug caused a crack on the corner cosmetic attachment. Also there is some bit inside the box loose, like a piece of wood. All this would have been avoided, if little, common sense was used whilst packing. The actual outer box was not designed to hold a power lead. The power lead should have been attached separately outside (or) with proper packing material, so that the plug will not damage the unit. What a shame?”

Helpful Report

Posted 10 years ago

Hi Daniel, we are sorry you have had a problem with your delivery. We would be happy to exchange the product. Please contact us on info@electromarket.co.uk with your Order ID and we will have this rectified immediately.

Posted 10 years ago

“The packaging arrived in a very poor condition it looked as if the two speaker boxes had been kicked or hit with a sharp object there were holes in both the boxes that the speakers came in fortunately the speakers themselves were not damaged one of the speakers were packed in a box that showed a different speaker on the outside of the box, the speaker stands were poorly packed in a box that looked as if it had been thrown about and walked on and was split open down the side. I was going to give these as a present, but couldn't give them in the boxes not a good way to promote your company. Maybe they were damaged in transit if so I would recommend you use a different carrier”

Helpful Report

Posted 10 years ago

Hi Hudson, we apologise for the condition of the boxes. Sometimes boxes are damaged in transit. We work very closely with our courier companies and will take this up with them. Thank you for your review.

Posted 10 years ago

“Having purchased package 2 for a party we found the laser not working after trying to get through all Monday we called the sales team who. Assured us some one would get back to us that afternoon or next day Tuesday stil, no body has contacted us day 3 very poor service and we will not be recommending electo market to anyone”

Helpful Report

Posted 10 years ago

Hi Garry, we apologise for the delay and hope you have received your new laser today. Thank you for your review.

Posted 10 years ago

“Ordered goods on Wednesday after 2pm cut off point, which was fine as I Paid the most expensive delivery charge DPD for next day delivery, expecting my disco lights to be delivered on the Friday. When I called on the the Friday afternoon as to enquire what time to expect delivery, I was told my order had not even been dispatched and they were hoping for delivery on Saturday. This was no good as I ordered in plenty of time and paid for it to ensure I had the lights for my 9 year olds disco party on the Friday night. No real apology was offered mearly a refund which was really no good and I had to take an afternoon off work to drive round and try and find some alternatives for that night. They then tried to deliver the goods on the Monday after I asked to cancel and I refused delivery and still awaiting a refund”

Helpful Report

Posted 10 years ago

Hi Andrew, we are really sorry you did not receive your goods in time. We always try to deliver on time but sometimes the courier service can be delayed due to traffic and other unforeseen problems. Our customer service team have already been in touch with you regarding the refund. They are awaiting your reply. Once again sorry for the inconvenience this has caused you and your son.

Posted 10 years ago

“the courier company was utterly incompetent”

Helpful Report

Posted 10 years ago

Hi Abbey, we are really sorry you received your item late. The bank holiday does sometimes cause delays in service. Thank you for your feedback and hope you enjoy using your product.

Posted 10 years ago

“Got it fast ,speakers sounds good for the money , only one minus I got is that one of them has a crack on the top of the speaker like someone smash it with the ball hammer ,don't have time or money to resend it back does not effect the sound but would be nice to get something in one pice tho.....”

Helpful Report

Posted 10 years ago

Hi Sebastian, sorry you have received a damaged item. if it's within 14 days we can exchange it for you free of charge. Please contact us at info@electromarket.co.uk quoting your order number, name and address and we will be able to process your request immediately.

Posted 10 years ago

“Quick dispatch but had to wait 5 extra days before the Item I bought arrived, poor costumer service, was told twice that the item would arrive the next day but ended waiting extra days. The item is good thank you.”

Helpful Report

Posted 10 years ago

Hi Rafal, we apologise for the delay. Our delivery methods are usually very quick. We would like to apologise on behalf of our courier as well. We hope you enjoy using your equipment. Thank you for your review.

Posted 10 years ago

ElectroMarket is rated 4.7 based on 3,322 reviews