ElectroMarket Reviews

4.7 Rating 3,330 Reviews

94 %

of reviewers recommend ElectroMarket

4.7

Based on 3,330 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About ElectroMarket:

We're ElectroMarket, a leading affordable Sound & Light retailer based in West Thurrock, Essex. Founded back in 2004, we are proud to offer the largest selection of quality sound and light equipment for our customers across the UK. From active speakers to DJ amplifiers, electronic drum kits and disco lights, you'll truly find a collection of products you wouldn't anywhere else. At ElectroMarket, we pride ourselves on the highest quality customer service and everything we do rotates around that. All of our customers should love shopping with us and never have to worry about any purchase they make. We are also one of the only brands in the industry to offer a 2-year warranty and up to 60-day returns on all online purchases.

Visit Website

Phone:

0203 326 0900

Email:

info@electromaket.co.uk

Location:

Logistics Centre, North 1,
North Sea Crossing,
Stanford-le-Hope
Essex
SS17 9ER

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ElectroMarket 5 star review on 11th April 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I thought the service was good apart from I rang to see if my goods were coming on 31st December as promised, (I hadn't received a dispatch e-mail which had worried me) and was told they hadn't been dispatched. Luckily that person was clearly given the wrong information because just as I was wondering whether to cancel the order, the goods turned up! I was therefore only cross with you for the half hour between my call and the courier arriving! Overall I am happy with the product and the service - thank you.”

Helpful Report

Posted 9 years ago

Hi Gavin, thanks for your great review! We apologise for the miscommunication.

Posted 9 years ago

“Excellent service. Lightning quick dispatch, well packaged and cared for. Even a courtesy phone call to tell us the items had been dispatched, and to ask if there was anything more they could help with/answer questions about.”

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Posted 9 years ago

Hi Daniel, thanks for your great review!

Posted 9 years ago

“Product was as described, delivery was quick. Would highly recommend”

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Posted 9 years ago

Hi Daniel, thanks for your great review!

Posted 9 years ago

“Delivery arrived as stated and very quick. Lights are amazing and i'm very pleased with the overall service. Thank you.”

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Posted 9 years ago

Hi James, thanks for your great review!

Posted 9 years ago

“Good quality brand new item, as described with full manufacturers packing and docs etc. Well packed and delivered in good time. Good service and value.”

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Posted 9 years ago

Hi Chris, thanks for your great review!

Posted 9 years ago

“Great service and great product, will use again”

Helpful Report

Posted 9 years ago

Hi Laurence, thanks for your great review!

Posted 9 years ago

“Very pleased with the quick service and quality of product.”

Helpful Report

Posted 9 years ago

Hi Anthony, thanks for your great review!

Posted 9 years ago

“Product matched description delivery as promised”

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Posted 9 years ago

Hi Susan, thanks for your great review!

Posted 9 years ago

“I ordered a smoke machine unit and it arrived in a bashed up presentation box. Opened it up to find it had already been used (it was scratched and dented) which was very disappointing as it was bought for a Christmas present and paid full price for it. This was approx. 1 week before Christmas. I contacted the customer services dept. and was told that each package was checked over before dispatched. I explained this wasn't the case and provided pictures. It was then agreed a new unit would be exchanged & delivered on Christmas eve cutting it tight (explained this was urgent as it was Christmas present) I then received a text message to say it would be delivered between 11.21 - 12.21 feeling hopeful it was going to arrive. Nothing! I continued to wait in for the rest of the day- just in case. Also called / emailed the customer service to no reply. Eventually got in touch and was told a new unit would be sent out. It arrived in a slightly better condition but yet again can see it has blatantly been used. In summary I'm really disappointed as I was quite excited with the products I saw on the website. Didn't know it would be second hand.”

Helpful Report

Posted 9 years ago

“I placed an order on the 27th of December 2015 and i thought that the item will arrived on the 5th of January,but guess what? My ordered Speaker arrived on the 30th of December 2015. I really appreciate also the courier that delivered cause of very polite and helpful manner and advance to his delivery time schedule. It's 101% satisfied to company's relation to customer relation. Keep up!”

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Posted 9 years ago

Hi Victor, thanks for your great review!

Posted 9 years ago

“excellent service would use again”

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Posted 9 years ago

Hi Jon, thanks for your great review!

Posted 9 years ago

“I ordered a speaker and afterwards realized that what I ordered was wrong I spoke to your sales department who were very good and arranged this to be changed . Very helpful indeed and I will be using you again. Kind Regards Melvyn Greco”

Helpful Report

Posted 9 years ago

Hi Melvyn, thanks for your great review!

Posted 9 years ago

“Always helpful and friendly and usually got what I want at fair prices.”

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Posted 9 years ago

Hi Vincent, thanks for your great review!

Posted 9 years ago

“The delivery service was excellent, the only reason I could not give five stars was due to the flimsy packaging. Due to this, both speakers had dented cases around the front rim. Although not bad enough to affect the sound quality (which is very good) I can`t say it arrived In perfect condition. A little more packing material inside the box might help. Apart from that, I am very happy with the speakers.”

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Posted 9 years ago

Hi Alan, thanks for your great review! We will take your valuable constructive criticism on board.

Posted 9 years ago

“very fast delivery, the items are very well described & accurate. when they arrived they were packed very well .”

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Posted 9 years ago

Hi D, thanks for your great review!

Posted 9 years ago

“Prompt service”

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Posted 9 years ago

Hi Marc, thanks for your great review!

Posted 9 years ago

“Sold cables I didn't need with product. Asked assistant if it came with them - he said no. Opened box to find the cables I needed inside. Glad I didn't buy the most expensive cables he was trying to sell me!”

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Posted 9 years ago

“Dan was very helpful as usual. Great service.”

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Posted 9 years ago

Hi Steve, thanks for your great review!

Posted 9 years ago

“Very quick delivery and good pricing. Product received was a budget speaker, and was very good quality considering the price, and does exactly what it was purchased for.”

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Posted 9 years ago

Hi John, thanks for your great review!

Posted 9 years ago

“I will definitely use Electro Market again. They were absolutely awesome and I love my Radio mic. I can entertain and perform and everything is much more professional. Thank you so much guys for your 100% customer service - Happy New Year. Kevin”

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Posted 9 years ago

Hi Kevin, thanks for your great review!

Posted 9 years ago

ElectroMarket is rated 4.7 based on 3,330 reviews