ElectroMarket Reviews

4.7 Rating 3,308 Reviews

94 %

of reviewers recommend ElectroMarket

4.7

Based on 3,308 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About ElectroMarket:

We're ElectroMarket, a leading affordable Sound & Light retailer based in West Thurrock, Essex. Founded back in 2004, we are proud to offer the largest selection of quality sound and light equipment for our customers across the UK. From active speakers to DJ amplifiers, electronic drum kits and disco lights, you'll truly find a collection of products you wouldn't anywhere else. At ElectroMarket, we pride ourselves on the highest quality customer service and everything we do rotates around that. All of our customers should love shopping with us and never have to worry about any purchase they make. We are also one of the only brands in the industry to offer a 2-year warranty and up to 60-day returns on all online purchases.

Visit Website

Phone:

0203 326 0900

Email:

info@electromaket.co.uk

Location:

Logistics Centre, North 1,
North Sea Crossing,
Stanford-le-Hope
Essex
SS17 9ER

Write Your review

Tell us how ElectroMarket made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

ElectroMarket 5 star review on 20th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Didn't get the item I needed and I'm still waiting for more stuff!!! Also takes ages for someone to pick the phone up when I try and sort things out”

Helpful Report

Posted 8 years ago

Hi Jodie, thank you for your review. We're sorry to hear that you weren't able to find the item you needed. We have been experiencing a high volume of calls lately, so apologies for the fact that you had to wait on hold. We have put the necessary provisions in place to stop this from happening in the future. If you would like to discuss anything further, please feel free to contact our customer services team by phone: 0203 326 0900 or by email: service@electromarket.co.uk

Posted 8 years ago

“Good quality and fast delivery ! Received product in mint condition ! Happy to have busines with you !”

Helpful Report

Posted 8 years ago

Hi Petras, thanks for your great review!

Posted 8 years ago

“Electromarket provided a very quick and easy service and were very prompt at replying to emails and questions. The quality of the product is great and I would have no hesitation in recommending them and using them again in the future.”

Helpful Report

Posted 8 years ago

Hi Bill, thanks for your great review!

Posted 8 years ago

“The service was great. No complaints. Thanks”

Helpful Report

Posted 8 years ago

Hi Christopher, thanks for your great review!

Posted 8 years ago

“mics not working to my satisfaction”

Helpful Report

Posted 8 years ago

Hi Mr Hampson, thank you for your review. We are sorry to hear that the microphone is not to your satisfaction. If you would like to discuss your return and exchange options, please feel free to contact our customer services team by phone: 0203 326 0900 or by email: service@electromarket.co.uk

Posted 8 years ago

“I have used Electromarket in store with great satisfaction. This is the first time online. I found a good choice and the description of the goods I bought where accurate and helpful. Delivery was fine so I am well satisfied.”

Helpful Report

Posted 8 years ago

Hi Mark, thanks for your great review!

Posted 8 years ago

“Went to visit the showroom and the assistant was very obliging and spent time explaining different permutations of systems, demonstrating them and making recommendations. Was very happy with the service, products and of course the value for money. Will shop again.”

Helpful Report

Posted 8 years ago

Hi Ian, thanks for your great review!

Posted 8 years ago

“Fast service to France,Excellent product, very pleased and will be back !”

Helpful Report

Posted 8 years ago

Hi Brenda, thanks for your great review!

Posted 8 years ago

“Great service and a superb addition to my new years party.”

Helpful Report

Posted 8 years ago

Hi Justin, thanks for your great review!

Posted 8 years ago

“I thought the service was good apart from I rang to see if my goods were coming on 31st December as promised, (I hadn't received a dispatch e-mail which had worried me) and was told they hadn't been dispatched. Luckily that person was clearly given the wrong information because just as I was wondering whether to cancel the order, the goods turned up! I was therefore only cross with you for the half hour between my call and the courier arriving! Overall I am happy with the product and the service - thank you.”

Helpful Report

Posted 8 years ago

Hi Gavin, thanks for your great review! We apologise for the miscommunication.

Posted 8 years ago

“Excellent service. Lightning quick dispatch, well packaged and cared for. Even a courtesy phone call to tell us the items had been dispatched, and to ask if there was anything more they could help with/answer questions about.”

Helpful Report

Posted 8 years ago

Hi Daniel, thanks for your great review!

Posted 8 years ago

“Product was as described, delivery was quick. Would highly recommend”

Helpful Report

Posted 8 years ago

Hi Daniel, thanks for your great review!

Posted 8 years ago

“Delivery arrived as stated and very quick. Lights are amazing and i'm very pleased with the overall service. Thank you.”

Helpful Report

Posted 8 years ago

Hi James, thanks for your great review!

Posted 8 years ago

“Good quality brand new item, as described with full manufacturers packing and docs etc. Well packed and delivered in good time. Good service and value.”

Helpful Report

Posted 8 years ago

Hi Chris, thanks for your great review!

Posted 8 years ago

“Great service and great product, will use again”

Helpful Report

Posted 8 years ago

Hi Laurence, thanks for your great review!

Posted 8 years ago

“Very pleased with the quick service and quality of product.”

Helpful Report

Posted 8 years ago

Hi Anthony, thanks for your great review!

Posted 8 years ago

“Product matched description delivery as promised”

Helpful Report

Posted 8 years ago

Hi Susan, thanks for your great review!

Posted 8 years ago

“I ordered a smoke machine unit and it arrived in a bashed up presentation box. Opened it up to find it had already been used (it was scratched and dented) which was very disappointing as it was bought for a Christmas present and paid full price for it. This was approx. 1 week before Christmas. I contacted the customer services dept. and was told that each package was checked over before dispatched. I explained this wasn't the case and provided pictures. It was then agreed a new unit would be exchanged & delivered on Christmas eve cutting it tight (explained this was urgent as it was Christmas present) I then received a text message to say it would be delivered between 11.21 - 12.21 feeling hopeful it was going to arrive. Nothing! I continued to wait in for the rest of the day- just in case. Also called / emailed the customer service to no reply. Eventually got in touch and was told a new unit would be sent out. It arrived in a slightly better condition but yet again can see it has blatantly been used. In summary I'm really disappointed as I was quite excited with the products I saw on the website. Didn't know it would be second hand.”

Helpful Report

Posted 8 years ago

“I placed an order on the 27th of December 2015 and i thought that the item will arrived on the 5th of January,but guess what? My ordered Speaker arrived on the 30th of December 2015. I really appreciate also the courier that delivered cause of very polite and helpful manner and advance to his delivery time schedule. It's 101% satisfied to company's relation to customer relation. Keep up!”

Helpful Report

Posted 8 years ago

Hi Victor, thanks for your great review!

Posted 8 years ago

“excellent service would use again”

Helpful Report

Posted 8 years ago

Hi Jon, thanks for your great review!

Posted 8 years ago

ElectroMarket is rated 4.7 based on 3,308 reviews