ElectroMarket Reviews

4.7 Rating 3,318 Reviews

95 %

of reviewers recommend ElectroMarket

4.7

Based on 3,318 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About ElectroMarket:

We're ElectroMarket, a leading affordable Sound & Light retailer based in West Thurrock, Essex. Founded back in 2004, we are proud to offer the largest selection of quality sound and light equipment for our customers across the UK. From active speakers to DJ amplifiers, electronic drum kits and disco lights, you'll truly find a collection of products you wouldn't anywhere else. At ElectroMarket, we pride ourselves on the highest quality customer service and everything we do rotates around that. All of our customers should love shopping with us and never have to worry about any purchase they make. We are also one of the only brands in the industry to offer a 2-year warranty and up to 60-day returns on all online purchases.

Visit Website

Phone:

0203 326 0900

Email:

info@electromaket.co.uk

Location:

Logistics Centre, North 1,
North Sea Crossing,
Stanford-le-Hope
Essex
SS17 9ER

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ElectroMarket 5 star review on 28th August 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Advertised next day delivery with Dpd. Instead sent it with yodel, yodel failed the delivery as they always do, ‘it had an issue in transit’ Had I have known yodel would deliver it, I wouldn’t have even bought anything.”

Helpful Report

Posted 2 months ago

Good afternoon, Thank you for taking the time to leave feedback on your order, we sincerely apologise for the delay in getting this delivered. It is incredibly frustrating when couriers don't manage to fulfil the delivery in the expected timeframe, and appreciate the inconvenience this has caused you. As confirmed in our email exchange we have since set up a replacement order with the requested courier for you that should hopefully reach you by tomorrow. If you need further assistance please reach out to our customer care team. Kind Regards Team Electromarket.

Posted 2 months ago

“Your next day delivery doesn’t deliver . Warning folks don’t order from here if you desperately need before Xmas as they can’t guarantee and if the delivery is delayed customer services won5. Be in the slightest bit interested !”

Helpful Report

Posted 11 months ago

Dear Customer, Thank you for your feedback regarding the delivery experience. We sincerely apologize for the inconvenience you faced with your order not arriving as expected, especially with the urgency of needing it before Christmas. We understand how crucial timely deliveries can be during the holiday season, and we're sorry that we fell short in this instance. Your comments regarding our customer service have been noted, and we will certainly address this internally to ensure we provide better support in the future. If there’s anything specific we can do to assist you further, please don't hesitate to reach out. We're here to help. Thank you again for sharing your thoughts. Best regards, The ElectroMarket Team

Posted 11 months ago

“No instructions at all to set the system up! This is impossible to do without instructions! No trouble shooting assistance…. Turned unit on and it came up with “no disk” but you just have to guess what that means! When I first unboxed everything I was impressed with the look but as I have no idea how to set it ip and there are no instructions of diagrams on how to set it up I basically have unusable junk in my sitting room now. May be ok if you are a professional in this field but for the average person, save your self the stress and frustration of purchasing this system. You just wont be able to set it up!!!”

Helpful Report

Posted 1 year ago

Hi Martin, We’re very sorry for the experience you describe. It’s not the level of support we aim to provide. If you need any assistance we can help you with setup guidance and troubleshooting right away. Please reply with your order number and a quick description of where you’re getting stuck, or contact our customer care team so we can send you a digital manual or a setup video, and assist with any “no disk” or other error messages. Kind regards, Team ElectroMarket

Posted 18 hours ago

“Hi i just got delivery today vonyx verve46 15pa, but its blutooth is not working.. Its only shows bt turned off.. I need return this how i can do this please tell me.. Thank you”

Helpful Report

Posted 2 years ago

Hi Jinson, We’re really sorry to hear your Vonyx Verve46 15PA is having Bluetooth issues. We hope you managed to sort this issues. Thank you for your patience. Kind regards, Team ElectroMarket

Posted 16 hours ago

“Ref: Order Number 749738 Very Poor Customer customer service as well as the poor product. We received new 2 sound boxes. Dropped and cracked. Then they reposted the new system took back the cracked one. But actual cordless speaker box, battery for the corded speaker, battery for the remote was missing. I have tried to contact them many times. No response. I requested to take back with full refund. God knows if I will get a response at all or not. It was ordered for my birthday party this Saturday. But no response from them. So stressful. Poor service with the poor product.”

Helpful Report

Posted 2 years ago

We are so sorry for this experience with us and the issues with your order. We understand how stressful and disappointing it must be to have your birthday arrangements affected by a faulty product. We try to provide our customers with the best service and products and this obviously did not happen in your case. We aim to respond to all of our customers within 24 hours (excluding weekends), unfortunately, due to receiving 5 replies from you within 24 hours, every additional email will flag the email chain as new, and therefore unfortunately delays our response. I can see our team have got back to you and has arranged for the missing parts to be sent to you and these will arrive with you tomorrow. Once again, we do apologise for all the inconvenience caused. Please let us know if there is anything more we can do to assist you. Thank you for your feedback.

Posted 2 years ago

“I don't normally write reviews but I feel I have to. These Speakers have no real volume to them, the bass is none existent and anything over 1/2 way on volume the speakers blow and have no deep bass capabilities the treble is too high. Just really bad speakers. I know there cheap but for 800w 15" speakers I would expect some sort of deep bass, but nothing.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave a review, we truly appreciate your feedback. We are sorry to hear you have been unhappy with the speakers. Please accept our apology for the disappointing experience, please contact our customer service team who will be more than happy to assist you with either a return for a refund or possibly an alternative product that would meet your requirements. Thank you for your valuable time and consideration.

Posted 2 years ago

“Bought a digital radio it can’t get a reception in the house yet all the other cheap radios that I have they can get a connection substandard cheap goods from this company and we’ll overpriced for the lack of quality”

Helpful Report

Posted 2 years ago

“Unit went wrong after 2p min of use I'd had it as a spare so never tried it . Tried getting fixed but apparently no aftersales service in doubt to ever by another product. I've had an engineer trying to locate a main, board but it may cost as much as unit cost me !!!”

Helpful Report

Posted 3 years ago

“Would not order anything from thus company ever again, their service is appalling and the people are rude”

Helpful Report

Posted 3 years ago

“I bought amp as new output transformer no good and no after sake service I haven't been used it Rubbish”

Helpful Report

Posted 3 years ago

Hi Neville. I am sorry to hear you have had a bad experience with us. If you can email us at info@electormarket.co.uk we can look to get this resolved for you. This is the manned inbox that we use every day and should be picked up within 24 hours. I do hope we hear from you soon and we can get it sorted.

Posted 3 years ago

“I purchased the BGO30 power dynamics 4x speaker system. I cannot stress enough how awful the bass on it is. Do not waste your time buying it. I strongly advise anyone to go to your nearest curry’s and try out some systems, at least you can take them back in person too if they’re rubbish. Seeing how bad this system is has put me off buying things like this online. Honestly please don’t waste your time and money. Go to a shop and try some!”

Helpful Report

Posted 3 years ago

Hi there, we're sorry to hear that you had this experience with us. We can offer upgrades and replacements within 60 days of purchase if you are not happy but we hope that we resolved this quickly for you and that you change your mind about shopping with us in the future.

Posted 3 years ago

“Dissapointed, I bought the record player for my husbands birthday only to find the plug was broken.”

Helpful Report

Posted 3 years ago

“Bluetooth speaker was cheap and the sound was awful..”

Helpful Report

Posted 3 years ago

“Extremely disappointing! Not only was the product faulty, they didn't even come to pick up the product when they promised. I've lost 2 days of work to be at home so they can collect the large box. Definitely never buying anything from this company again. Very bad experience.”

Helpful Report

Posted 3 years ago

“Specs not what they say”

Helpful Report

Posted 3 years ago

“My goods are damaged”

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Posted 3 years ago

“The item I brought didn't work.”

Helpful Report

Posted 3 years ago

“The guitar wasn’t put together correctly so everything needed to be taken of a redone. The intonation wasn’t Tunable. The bridge isn’t really how together very well the pegs in the end won’t go in properly only the volume control worked on the guitar and the 40 W amp is rubbish compared to a 10 W amp you get from the guitar shop. The guitar bag is probably only just a bit better than put in a black bin liner over the top of it instead of using the bag itself. I wasn’t satisfied with the service I haven’t received any responses to my emails over faulty parts on the guitar and I am thinking about getting legal advice and due to the poor quality of the guitar wasn’t fit for purpose. I wouldn’t recommend the company or the product to even a beginner.”

Helpful Report

Posted 3 years ago

“We ordered a snow machine. When plugged in the water tank was leaking and my partner got a huge electric shock. We returned the machine for refund but we’re left with 6 pks of snow liquid that we couldn’t use - not”

Helpful Report

Posted 3 years ago

“Product was faulty still waiting for refund”

Helpful Report

Posted 3 years ago

ElectroMarket is rated 4.7 based on 3,318 reviews